How to Manage Their Emotions and Yours in Difficult Conversations with Jeanine Carroll M.Ed and Helen Rapp Esq.

Negotiate Anything

American Negotiation Institute

Education, Business, Self-improvement

4.7 • 748 Ratings

🗓️ 3 January 2019

⏱️ 37 minutes

🔗️ Recording | iTunes | RSS

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Summary

Here is a fun question and answer session on the topic of conflict and managing emotions. Important Links: Click here to learn more about the Negotiation Workshop Click here to learn more about the Red Treehouse Ronald McDonald Family Resource Link Keywords: negotiation, negotiate, persuasion, influence, leadership, psychology, sales, compassionate curiosity, mindful, mindfulness, emotions, self awareness, emotional intelligence, career, interviews, informational interviews, job search, job readiness, networking, discounts, conflict, difficult people, psychology, emotion, emotions, argue, argument, debate, negotiation, negotiate, influence, persuasion, leadership, parenting, psychology, sociology, social dynamics, entrepreneurship, small business, salary, sales, law, lawyer, law school, mba, human resources, HR, talent management, talent development, nonprofit management, supply chain, procurement, sales, buyers, buying, procure, business negotiation, Chris Voss, Never split the difference, getting to yes, collaboration, negotiation genius, art of the deal, real estate negotiation

Transcript

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0:00.0	Hello and welcome to another exciting episode of Negotiate Anything. I'm Kwame Christian. I'm a business lawyer by trade, but my passion lies in teaching you the keys of persuasion and conflict resolution. My goal is to empower you to engage in these conversations confidently and effectively by not only sharing what works, but by also uncovering
0:22.3	why these techniques work through revealing the psychological principles that lie behind persuasion.
0:28.3	As always, this podcast is brought to you by the American Negotiation Institute, and the
0:34.2	Institute has some very exciting news for you.
0:44.1	On February 27th, in Columbus, Ohio, we will be having our very first negotiation and conflict management seminar that is open to the public.
0:47.0	It's an all-day training that will give you the confidence you need to overcome the fear
0:50.9	and anxiety that comes with difficult conversations, and it will also give you a powerful
0:55.7	set of strategic and tactical negotiation tools that will help you to maximize the outcomes
1:01.3	of your business negotiations and help you to deal with difficult people. And we'll get to hang out
1:07.6	after the session, which will be so much fun.
1:19.7	There are only 20 seats available and space is running out because the Ohio State University's procurement team has already bought 10 of those seats.
1:23.7	So if this is something you're interested in, make sure you don't miss out.
1:26.0	Check out the link in the description to learn more. And if you have a job that pays for
1:27.8	professional development training, they might cover the cost for you. So hopefully I will see you
1:33.2	in February. Welcome to 2019, everybody. I hope 2018 was good and I hope 2019 is going to be
1:41.6	even better. We are going to start off the year with something a little bit different.
1:45.9	Our guests today are Janine Carroll and Helen Rapp.
1:49.8	They are my friends from Ronald McDonald House in Cleveland, Ohio.
1:54.5	And so last year I did a keynote speech at the Ronald McDonald House's Midwest Summit
2:00.2	in Columbus, Ohio, and it went really well.
2:04.0	And so Janine reached out to me to do a webinar on conflict management.
2:08.9	And so there was a lot of engagement, but we weren't able to get to all of the questions at the
	...

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