How to Manage Emotions in Difficult Conversations with Jeanine Carroll M.Ed and Helen Rapp Esq.
Negotiate Anything
American Negotiation Institute
4.7 • 748 Ratings
🗓️ 16 March 2021
⏱️ 26 minutes
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| 0:00.0 | We want to continue to make this podcast better and we need your help to do it. |
| 0:07.0 | We created a short survey that will help us to get to know you better and we want to hear from you. |
| 0:11.3 | This is your chance to make sure that we are creating content that speaks to your unique needs. |
| 0:16.0 | There's a link in the description below. Now let's get to the episode. |
| 0:20.8 | Hey everyone and welcome to our throwback episode. |
| 0:24.6 | In our throwback episodes, we are reintroducing you to some of our most popular episodes. |
| 0:30.1 | This is great for new listeners who want to learn more about the work we've done in the past. |
| 0:33.9 | And it's a great refresher if you've been a listener for a long time. Enjoy. |
| 0:40.2 | Let's get to those questions, some of those leftover questions, and what we'll do is we'll just |
| 0:45.4 | treat this like a question and answer session. Well, thank you so much, Klami. One of the questions |
| 0:51.3 | that I'd like to bring up that the participants asked was, how do you keep the emotion aspect out of future planning, for example? |
| 1:01.0 | We had a person who works with children and teens with disabilities, and future planning with families can create a lot of conflict. |
| 1:10.3 | So could you help to address that question? |
| 1:14.6 | Yes. First, I will give an unsatisfactory response and then give an elaboration |
| 1:20.6 | that can make you feel a little bit better about it. |
| 1:23.6 | So the response is that you cannot keep emotions out of these difficult conversations. |
| 1:31.9 | The emotions are going to be a natural byproduct of difficult situations. |
| 1:37.3 | And if you are not feeling emotional in these situations to a certain extent, that means you're a psychopath. |
| 1:44.8 | And that's another problem. |
| 1:46.5 | Okay? |
| 1:47.5 | So let's start there. |
| 1:50.2 | Now, the real issue becomes how do we prevent the emotions that are at play from coming |
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