How to Keep Cool in a Tough Moment: A self-defense expert breaks it down

An Arm and a Leg

Society & Culture, Medicine, Health, Health & Fitness, Documentary

4.8 • 1.1K Ratings

🗓️ 12 November 2020

⏱️ 30 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Possibly our most-useful episode ever. A listener asked: How do I remain cool when calling insurance companies?

We called a veteran self-defense teacher— because self-defense means a lot more than hitting and kicking. It's about standing up for yourself in all kinds of difficult situations. Which means using your words.

Lauren Taylor talks us through some of her top strategies, and how she used them this year in her own epic health-insurance fight.

Send your stories and questions: https://armandalegshow.com/contact/ or call 724 ARM-N-LEG

Support us: During November and December 2020, your donation counts for DOUBLE, thanks to a campaign called NewsMatch. So cool. You can make a one-time donation OR make an ongoing monthly pledge. Here's the link: https://armandalegshow.com/support/

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Transcript

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0:00.0	Hey, it's Dan, super quick. If you appreciate what we're doing here on an arm in a leg,
0:04.4	I want to ask you to help us out. The biggest source of funding for this show is you.
0:09.1	And right now, any donation you make is going to be matched dollar per dollar thanks to news match from the Institute for Nonprofit news like you give us 50 bucks. They make it a hundred just like that.
0:20.9	You can do that right now at arm and a leg show dot com slash support thanks okay
0:26.2	here's the show hey there I got a voicemail from a listener named Amanda Jaffy
0:30.8	she's been listening to our episodes about folks who fight back against insurance
0:34.2	companies and outrageous bills and she says she's kind of a bulldog on this stuff
0:39.0	herself but she says there's a snag and maybe you can relate. I definitely can.
0:45.3	When I call the insurance companies I start to get angry to a point where maybe it's unproductive so I need some guidance how to remain cool when
0:58.1	calling insurance companies thanks I'd really need the help.
1:03.0	Bye.
1:04.0	Yes. I have been thinking about this for months and months.
1:08.0	We've been hearing from people who fight and fight and sometimes win and a couple of things keep getting clearer.
1:13.8	One, you're probably going to spend a lot of time on the phone,
1:17.1	a lot of it on hold, and a lot of it with people who for one reason or another
1:21.8	are not going to seem that helpful.
1:23.8	And two, I keep hearing over and over again.
1:26.3	You gotta keep your cool.
1:28.4	Okay, sure.
1:29.6	But I keep wondering again and again.
1:31.9	Okay, how?
1:34.4	And today, I think I've got exactly the person
	...

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