How To Implement A Performance Pay System to Develop A-Players In Your Team

The Home Service Expert Podcast

Tommy Mello

Business, Management

4.8 • 705 Ratings

🗓️ 20 October 2020

⏱️ 58 minutes

🔗️ Recording | iTunes | RSS

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Summary

Martha Woodward is the co-founder of Quality Driven Software, a successful service business in Oklahoma. Despite living 90 miles away from it, Martha leads her employees effectively with a hands-off management style that she developed over the years. A frequent speaker and online teacher, she emphasizes the need for company culture turnaround and workforce empowerment. Her methods have helped many entrepreneurs develop a self-directed, self-motivated company culture that lets them enjoy freedom in their business.

In this episode, we talked about recruitment, employee retention, customer service, business management...

Transcript

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0:00.0	Back in the day, people used to get a week vacation after they'd been with me a year.
0:07.0	And once I had two people get it within about the same period of time.
0:14.0	And both those people took their weak vacation pay within a relatively short time. One of them I felt good about, I was like,
0:25.8	yeah, I'm happy for her. She earned it. She does great work. The other one I was very resentful about.
0:32.9	I was like, you know, it's killing me to write this check because in this day and age,
0:40.8	I probably wouldn't keep that person. But at the time, it was like, that really bugs me
0:46.5	that this person got the same amount of vacation as this person who barely skims by. And then like everything, I stepped back and was like,
0:56.9	well, who's giving it to them? You are. And so we developed a system to where they actually
1:03.5	earn their paid days off based on the number of excellent scores. And so if you take more jobs, you get more excellent scores, then you're going to get
1:15.1	more vacation days or PTO days than somebody who doesn't do that level of work. And that I'm
1:24.6	perfectly fine with. Welcome to the home service expert, where each week, Tommy chats with world-class entrepreneurs
1:31.6	and experts in various fields like marketing, sales, hiring, and leadership to find out what's
1:37.8	really behind their success in business.
1:40.7	Now, your host, The Home Service Millionaire, Tommy Mello.
1:47.0	Welcome back to the Home Service expert. My name is Tommy Mello, and today I have a guest visiting us from Independence, Canada. I got Martha Woodward here. I'll go over the bio here. How are you today? I'm good. How are you? Good.
2:01.5	Good. It's just a little warm here in Arizona. So you're an expert in recruitment, employee
2:06.2	retention, customer service, business management, business software. A little bit about you,
2:11.5	the pay for performance expert owner. I love that from 2019 to now. Quality driven software co-founder from 2015 to now.
2:21.3	Dustin Divas, the owner and president from 2007 to now. And Mercy Director of Rehab Services
2:28.7	1996 to 2007. Martha Woodward owns a successful service business in Oklahoma, despite living 90 miles away from it,
2:38.2	as a co-founder of quality-driven software, she leads employees with a hands-off management style that she
2:44.2	developed over the years and emphasizes the need for company culture, turnaround, and workforce
	...

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