How To Handle Public Disagreement - Part 2
Manager Tools
Mike Auzenne
4.6 • 1.4K Ratings
🗓️ 9 August 2010
⏱️ 23 minutes
🧾️ Download transcript
Summary
Transcript
Click on a timestamp to play from that location
| 0:00.0 | Welcome to Manager Tools. Today's show How to not do something, right? Okay, so we're not going to overreact. |
| 0:27.0 | We're not going to hammer the person. We're not going to, as you said, spank them in the meeting. |
| 0:32.0 | So what do we do? |
| 0:33.3 | We want to encourage this collaboration, |
| 0:35.8 | the sharing of ideas, even if somebody is doing it |
| 0:38.5 | in a less than perfect way, what do we do about it? Yeah, believe it or not, we try. |
| 0:45.0 | You can't always do it. |
| 0:46.0 | But we want to have a thought process of thanking the direct for the disagreement publicly. |
| 0:51.0 | Even if they did it wrong? |
| 0:52.0 | Yeah, we're going to focus on the fact that they're engaging in the behavior in general |
| 0:58.2 | that we want, which is the sharing of ideas. |
| 1:00.9 | The fact that they started out by denigrating somebody else is true, but in a similar |
| 1:06.7 | vein to the whole discussion about ideas, there are two ideas they're presenting. One, I have a good |
| 1:10.9 | thought and two, I'm delivering it really poorly really poorly right which one do I want to talk about what we've learned is that the really really good managers have a very light touch about the way you deliver it and they tend to focus more on the value of the person continuing to want to share ideas. |
| 1:26.0 | Now look we're going to suggest you do it subtly. It's not just thank you, but it's really not that hard to do. |
| 1:31.0 | And so what I thought we we do is just go over |
| 1:33.3 | each in the three situations and just walk through exactly what to say when one of |
| 1:39.1 | your directs uses those phrases we've already mentioned right? |
| 1:41.6 | Great idea. |
| 1:43.6 | So the first one is I disagree. |
| 1:45.1 | Obviously, this is the easiest one. |
| 1:47.8 | Now, some of you might be saying, wait, |
... |
Please login to see the full transcript.
Disclaimer: The podcast and artwork embedded on this page are from Mike Auzenne, and are the property of its owner and not affiliated with or endorsed by Tapesearch.
Generated transcripts are the property of Mike Auzenne and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.
Copyright © Tapesearch 2026.

