How to Build A CRM System To Deliver An Outstanding Customer Experience

The Home Service Expert Podcast

Tommy Mello

Business, Management

4.8 • 705 Ratings

🗓️ 29 November 2019

⏱️ 67 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Dave Smith is the head of Sendogo, and has become a master of marketing systems, particularly CRMs, over the course of three decades. Dave uses his extensive experience and expertise in sales, marketing, relationship building and business growth and development to help businesses adopt more efficient systems for relationship management without losing that crucial personalized element.

In this episode, we talked about sales and marketing, CRM, relationship marketing...

Transcript

Click on a timestamp to play from that location

0:00.6	And it boils down to the reason that any business survives is not that you sent a mass email to everybody and said,
0:10.5	hey, I'm now doing sent out cards or I'm now doing Lone Peak masonry or whatever.
0:15.3	None of that matters.
0:16.5	What matters is you get out off your butt and you go out and see people and you call people and you
0:22.3	meet with people and you do a good job when you actually get hired or when somebody buys your
0:28.0	product you serve them the way they need to be served you you help them understand the product
0:34.1	they bought or the service they bought and personalize it. If you don't, you're not
0:39.8	going anywhere unless you do 10 times the amount of spamming, then you should. I mean, that's just
0:48.1	how it feels to me. Right. You have to get out there and be personal with people and do a good job.
0:53.7	Welcome to the Home Service Expert, where each week Tommy chats with world-class
0:58.8	entrepreneurs and experts in various fields, like marketing, sales, hiring, and leadership,
1:04.1	to find out what's really behind their success in business.
1:08.4	Now, your host, The Home Service Millionaire, Tommy Mello.
1:17.2	Welcome back to the Home Service expert. My name is Tommy Mello, and today I have Dave Smith.
1:22.5	I've got to know Dave Smith here over the last couple of years. I got to speak with him at the recent event with
1:28.8	send-out cards, all about relationship marketing. And Dave lives and resides in Utah. He's an
1:35.3	expert at sales and marketing, senior sales leader, CRM specialist, product development, startups,
1:41.8	industrial construction, relationship marketing software,
1:45.2	and construction software.
1:47.1	Currently, he's the head of Sendogo.
1:49.4	That is a piece that we're going to be talking about with Sendout Cards.
1:54.8	Eagles Flight LLC, Business Development Consultant, Networking Marketing Consultant, Sales, Growth, sales growth, strategist,
	...

Please login to see the full transcript.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from Tommy Mello, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Tommy Mello and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.