How To Become The Go-To Person In Your Industry By Creating Ease For Your Customers

The Home Service Expert Podcast

Tommy Mello

Business, Management

4.8 • 705 Ratings

🗓️ 13 March 2020

⏱️ 56 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Brigham Dickinson is the president and founder of Power Selling Pros, a leading coaching and training firm dedicated to handling phone calls for home service companies. His extensive experience in business growth, call handler training, and customer service has earned him the moniker “The Call Center Guru.” He is also the author of two highly successful books on entrepreneurial success: Pattern For Excellence and Patterned After Excellence.

In this episode, we talked about customer engagement, technician training, entrepreneurship...

Transcript

Click on a timestamp to play from that location

0:00.0	what we need to do is we need to focus in on ease.
0:04.2	What makes a person's life easier, less hectic, less hassle,
0:10.2	so that they can do the things they want to do as opposed to the things that they have to do.
0:14.1	When something breaks down for me and my home, that's not something that I want to do.
0:19.0	That's something that I have to do.
0:23.2	So if I can, as a business owner, create ease, something that provides peace of mind so that when something isn't working,
0:30.7	that I have a go-to person you get to take care of, right? I have a guy. I have a friend.
0:36.3	And hopefully they look at you like that, a friend, not a business, not a company, not somebody who's going to try to sell me something, but a friend of mine is going to take care of me.
0:46.2	So the goal with technicians is to do just that. Our goal is to be incredibly good at creating friendships, relationships, connections. And if you're
0:58.6	going to do that right, especially today, you've got to be very authentic. Welcome to the
1:04.8	Home Service Expert, where each week Tommy chats with world class entrepreneurs and experts in
1:10.4	various fields like marketing,
1:12.5	sales, hiring, and leadership to find out what's really behind their success in business.
1:18.4	Now, your host, the Home Service Millionaire, Tommy Mello.
1:27.3	All right, I just got done with an amazing podcast with Brigham Dickinson.
1:31.3	You're going to get to learn all about his company PowerSign Pros and how they train CSRs to book calls and create positive engagement with customers.
1:40.3	We all have a hard time booking phone calls.
1:43.1	This guy has a solution. We also talk
1:45.2	about technician training. And he came out with a new book. It's called The Pattern After Excellence,
1:50.7	Pursuing Truth in Work and Work in Life. It talks about how to be a better leader. I can tell you
1:55.8	this. There's a lot of gold nuggets in this book. He's a passionate guy. We talk about some
1:59.5	stories. And I really feel like we gave a lot of value to the listeners on this one. He's a passionate guy. We talk about some stories. And I really feel like
	...

Please login to see the full transcript.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from Tommy Mello, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Tommy Mello and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.