How to Address Negative Reviews The Right Way

Marketing School - Digital Marketing and Online Marketing Tips

Eric Siu and Neil Patel

Business, Marketing, Careers

4.6 • 1.4K Ratings

🗓️ 9 April 2023

⏱️ 5 minutes

🔗️ Recording | iTunes | RSS

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Summary

In episode #2423, Neil and Eric talk about how to address negative reviews the right way. Whether you’re getting negative reviews for a podcast, business, or service, it’s important to analyze them and figure out whether there are any persistent issues that you have the power to fix. Listen in as we discuss the biggest mistakes companies make when it comes to addressing criticism, what you can learn from negative reviews, and why these comments present you with an excellent opportunity to grow! TIME-STAMPED SHOW NOTES: [00:20] Today’s topic: How to Address Negative Reviews The Right Way. [00:25] Some context on why we’re unpacking this topic. [00:55] How you can learn from negative reviews. [01:34] The mistake most companies make when it comes to responding to reviews. [02:18] How to find patterns in negative reviews and fix persistent issues. [03:06] Understanding how receptive you and your team are to criticism. [04:02] Why critical reviews are a great opportunity to grow. [04:25] That’s it for today! Don’t forget to rate, review, and subscribe! Go to https://www.marketingschool.io to learn more! Links Mentioned in Today’s Episode: PrinciplesYou Don’t forget to help us grow by subscribing and liking on YouTube! Leave Some Feedback: What should we talk about next? Please let us know in the comments below Did you enjoy this episode? If so, please leave a short review. Connect with Us: Single Grain << Eric’s ad agency NP Digital << Neil’s ad agency Twitter @neilpatel Twitter @ericosiu Learn more about your ad choices. Visit megaphone.fm/adchoices See omnystudio.com/listener for privacy information.

Transcript

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0:00.0	Welcome to Marketing School, the only podcast that provides daily top-level marketing tips and strategies from entrepreneurs that practice what they preach and live what they teach.
0:11.5	Let's start leveling up your marketing knowledge with
0:14.0	your instructors Neil Patel and Eric Sue.
0:18.6	All right so we're going to talk about how to address negative reviews the right way.
0:25.1	So some context here.
0:27.0	The last, you know, our feelings have been a little hurt, but it's okay, you know,
0:29.7	when we've got some recent reviews of marketing school, you know, there's like one five star and the last maybe
0:33.7	three before that were like one star so I don't know if it's the same person but
0:36.8	someone's been hitting us you know they're like tech broi you know they worship
0:40.1	Elon Musk whatever it is so we're trying to address it,
0:42.8	and we want to talk about in this episode
0:44.6	how you can address negative reviews,
0:46.4	not just for podcast, but for any channel that you're on,
0:49.2	right?
0:49.2	Could be for your business, negative reviews, right?
0:51.4	Could be for your YouTube channel, whatever it is,
0:53.3	but we thought this would be an interesting topic.
0:55.5	Look, you know, you're gonna get negative comments,
0:58.0	you're gonna get negative reviews.
0:59.2	The question is just, when are you gonna get them?
1:01.8	For Eric and I, we try not to take him to heart.
1:04.7	We kind of actually like him, not from a negative standpoint, but from a standpoint of it,
	...

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