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The Home Service Expert Podcast

How ServiceTitan Took Over the Trades Industry (Ara Mahdessian)

The Home Service Expert Podcast

Tommy Mello

Management, Business

4.7 • 793 Ratings

🗓️ 16 March 2026

⏱️ 73 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

In this episode, we sit down with Ara Mahdessian, co-founder and CEO of ServiceTitan, the software platform that revolutionized how home service businesses operate. Born out of the frustrations of running his family's plumbing business, Ara set out to build technology specifically designed for contractors. What started as a solution for small service companies has grown into a billion-dollar software and one of the most powerful platforms in the home services industry. This episode dives into the story behind ServiceTitan, the challenges of building SaaS for trades businesses, and how technology is reshaping the future of home services.

We discuss the origin story behind ServiceTitan, Ara's personal story growing up in a family plumbing business, and building software for contractors and home service companies. You'll learn about turning a startup into a major SaaS platform, the future of the home services industry, and leadership lessons. Whether you're a contractor, entrepreneur, SaaS founder, or startup enthusiast, this conversation offers valuable insights into building technology that solves real-world problems.

Transcript

Click on a timestamp to play from that location

0:00.0

It is all a battle for attention. And if you are not out there building a place in the customer's

0:07.7

mind, guess what? All the other folks will displace you in the mind of the customer.

0:13.3

Welcome to the home service expert, where each week, Tommy chats with world-class entrepreneurs

0:18.9

and experts in various fields, like marketing, sales,

0:22.6

hiring, and leadership to find out what's really behind their success in business. Now, your host,

0:29.4

The Home Service Millionaire, Tommy Mello. Before we get started, I wanted to share two important things

0:35.4

with you. First, I want you to implement what you

0:37.7

learned today. To do that, you'll have to take a lot of notes, but I also want you to fully

0:42.4

concentrate on the interview. So I ask the team to take notes for you. Just text notes,

0:48.0

N-O-T-E-S, to 888-526-1299. That's 888-526-1299, and you'll receive a link to download the notes from today's episode.

1:01.3

Also, if you haven't got your copy of my newest book, Elevate, please go check it out.

1:06.1

I'll share with you how I attracted and developed a winning team that helped me build a $200 million company in 22 states. Just go to elevate and win.com forward slash podcast to get your copy.

1:16.6

Now let's go back into the interview.

1:18.3

All right. Welcome back to the home service expert. Today is a special day because I got

1:22.1

Aramadesian. He's a co-founder at Service Time. He's based out of Glendale.

1:26.8

And now he's the CEO at ServiceTite,

1:28.6

and that's been the way since he began the business. The leading software platform with over

1:33.8

15,000 residential and commercial service businesses worldwide. Born to the trades,

1:38.9

are aggrub watching his father run a contracting business. Long days in the field,

1:43.4

longer nights managing paperwork at the kitchen table.

1:46.5

That firsthand experience became the foundation for ServiceTine's mission to give contractors

1:50.4

the tools they need to build modern, scalable businesses.

...

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