Understand Your Company's Performance Metrics with These Tips (Brigham Dickinson)

The Home Service Expert Podcast

Tommy Mello

Business, Management

4.7 • 793 Ratings

🗓️ 9 March 2026

⏱️ 64 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Brigham Dickinson is the co-founder and president of Power Selling Pros, a company that helps home service businesses turn more incoming calls into booked jobs through world-class customer service and call-handling training. After years of studying top-performing service companies, Brigham developed proven systems that help CSRs and office teams deliver exceptional customer experiences that drive revenue and loyalty.

Today, Power Selling Pros works with contractors across the country to improve call conversion, increase bookings, and build cultures centered on the "Pattern for Excellence." Brigham is also the host of the Service MVP Podcast, where he interviews leaders across the home service industry about leadership, growth, and delivering remarkable service.

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Chapters

00:00:00 Cold Open

00:00:15 Title Sequence

00:00:35 Show Notes VO

00:01:20 Intro Into Interview

00:02:45 Power Selling Pro's Testimonial

00:03:33 Interview Resumes

01:03:02 Outro

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Transcript

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0:00.0	You hold your team individually accountable at least twice a month, coaching them,
0:05.1	letting them listen to their own phone calls and provide feedback and coaching and practice
0:09.6	over and over and over again.
0:10.9	This is the most important thing you need to do in 2026 for your business.
0:15.5	Welcome to the Home Service Expert, where each week, Tommy chats with world-class entrepreneurs and experts in various
0:22.5	fields, like marketing, sales, hiring, and leadership to find out what's really behind their success in
0:29.2	business. Now, your host, the Home Service Millionaire, Tommy Mello. Before we get started, I wanted to
0:36.6	share two important things with you.
0:38.3	First, I want you to implement what you learned today.
0:41.0	To do that, you'll have to take a lot of notes, but I also want you to fully concentrate on the interview.
0:46.8	So I ask the team to take notes for you.
0:48.4	Just text notes, N-O-T-E-S to 888-526-1299.
0:55.8	That's 888-526-1299, and you'll receive a link to download the notes from today's episode.
1:03.5	Also, if you haven't got your copy of my newest book, Elevate, please go check it out.
1:08.3	I'll share with you how I attracted and developed a winning team that helped me build a $200 million company in 22 states. Just go to elevate and win.com for slash podcast to get your copy. Now let's go back into the interview. Welcome back to the home service expert. Today I got an amazing guest. He's a great buddy. And if you guys don't know, Brigham Dickinson has been in the game for a long time.
1:28.0	He's got a big heart.
1:29.4	He's here to coach us on a lot of things.
1:32.1	I use him.
1:33.3	There are times in my life that I thought I had figured out.
1:36.7	Call center technician training.
1:38.8	And every time that we parted ways and didn't work with power selling pros,
1:44.8	it was obvious in the call booking. It was obvious in the call booking.
	...

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