How Amazon's Customer Obsession Inspired a Home Service Revolution with Zac Dearing
The Home Service Expert Podcast
Tommy Mello
4.7 • 793 Ratings
🗓️ 2 February 2026
⏱️ 58 minutes
🧾️ Download transcript
Summary
In this episode, Tommy Mello interviews Zach Deering, co-founder of Mantle, an AI-powered sales platform for home services. They discuss the evolving landscape of home services, the importance of creating a shopping experience for homeowners, and how technology can enhance sales processes. Zach shares insights from his background at Amazon and McKinsey, emphasizing customer obsession and the need for simplicity in business. The conversation also touches on generational differences in shopping behavior, the role of financing in home services, and the future of AI integration in the industry.
Learn more about Mantel: www.usemantel.com
Mantel Homeowner Shopping Attitudes Report https://www.usemantel.com/survey
Transcript
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| 0:00.0 | 69% of homeowners today are looking for a price online before they have anyone out to their home. |
| 0:06.5 | Welcome to the home service expert, where each week Tommy chats with world-class entrepreneurs and |
| 0:12.5 | experts in various fields, like marketing, sales, hiring, and leadership to find out what's really |
| 0:18.7 | behind their success in business. Now, your host, the Home Service Millionaire, Tommy Mello. |
| 0:25.6 | Before we get started, I wanted to share two important things with you. |
| 0:28.6 | First, I want you to implement what you learned today. |
| 0:31.6 | To do that, you'll have to take a lot of notes, but I also want you to fully concentrate on the interview. So I ask the team to |
| 0:38.7 | take notes for you. Just text notes, N-O-T-E-S, to 888-526-1299. That's 888-526-1299, and you'll receive a link to |
| 0:52.3 | download the notes from today's episode. Also, if you haven't |
| 0:55.8 | got your copy of my newest book, Elevate, please go check it out. I'll share with you how I attracted |
| 1:00.8 | and developed a winning team that helped me build a $200 million company in 22 states. Just go |
| 1:05.7 | to elevate and win.com forward slash podcast to get your copy. Now let's go back into the interview. |
| 1:11.7 | Welcome back to the Home Service Exeter. Today is going to be an amazing day. I got Zach Deering here. |
| 1:17.1 | He's an expert in AI sales consulting law and operations. He's based out of New York. |
| 1:23.4 | He's the co-founder of Mantle. He's ex-McKinsley and ex-Amazon. |
| 1:30.9 | Zach is the co-founder of Mantle, an AI-powering sales platform, |
| 1:36.1 | helping ACHAC plumbing, and electrical companies term proposals into true buying experiences that close faster and grow ticket size. |
| 1:39.2 | Before Mantle, Zach held leadership roles across Amazon McKinsey, |
| 1:44.0 | and Liffick, worked as an investor and venture fellow and taught ninth grade algebra |
| 1:48.8 | through Teach for America. |
| 1:51.3 | He founded his first business at 12 years old, later co-founded a startup out of MIT |
| 1:56.4 | and built both for profit and nonprofit organizations from the ground up. |
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