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The Story of a Brand Show

Hammitt - Focus is on the Customer Brand Experience

The Story of a Brand Show

Ramon Vela

Business, Entrepreneurship

4.9147 Ratings

🗓️ 30 June 2022

⏱️ 41 minutes

🧾️ Download transcript

Summary

This episode is brought to you by Sendlane.

 

Hammitt is on a mission to become the most outstanding new luxury handbag brand coming from the United States, says Tony Drockton, the company's Founder and "Chief Cheerleader."

 

"Our simple philosophy is that we build the most beautiful, luxurious product that also incorporates the highest level of functionality so that we're the go-to handbag or accessory that our fans will carry when they travel when they go out for some coffee with friends, when they go to the office or for the evening to have a little fun," Tony says.

 

The brand is 15 years old and is now carried in more than 950 retail stores around the country, along with two of its locations in Southern California. (A third is about to open.)

 

Tony says he moved to SoCal from Ohio with the goal of incorporating his love of art, architecture, and entrepreneurship.

 

"The fashion industry just fit," he says.

 

In Manhattan Beach, he was introduced to a fashion designer looking for an investor.

 

"I fell in love with her designs, spoke to some people in the community that also loved them," he says. "I thought, let's just do this thing."

 

Tony says fear and failure are vital parts of an entrepreneur's life - it's just how you deal with them.

 

"If you choose the life of an entrepreneur - everyone needs to understand - you choose to fail," he says. "Nobody really can call themselves an entrepreneur if it's successful the first time they do something. That's just luck."

 

The key is turning the fear of failure into positive energy.

 

"The purpose of fear - going back to the earliest times - was fight or flight. It was to make you aware of a danger of a predator," he says. "As an entrepreneur, the danger of the predator can come in many ways, and the fear to me, that's the battery. That's the charge that keeps us all moving."

 

For Hammitt, Tony says the factor that has set the brand apart is the focus on the brand experience.

 

"We want everyone to walk away from meeting Hammitt, touching a Hammitt bag, encountering a Hammitt fan - just really understanding what we're all about and what we're all about is we're this little brand out of Hermosa Beach, California."

 

In Part 1, Tony talks about:

 

* Gratitude for a Father's Day gift from his young son years ago that he still displays today.
* The company focuses on building the brand one relationship at a time.
* His background in art, architecture, and entrepreneurship.
* How to stare down fear and failure.
* The focus on the brand experience.
* Why making a high-quality product is better for the environment.

 

Join Ramon Vela and Tony Drockton as they break down the inside story on The Story of a Brand.

 

For more on Hammitt, visit: https://www.hammitt.com/ 

 

Subscribe and Listen to the podcast on all major apps. Simply search for “The Story of a Brand,” or click here to listen on your favorite podcast player: Listen now.

 

*

 

This episode is also brought to you by Sendlane.

 

If all DTC companies were forced to turn off Facebook ads, they'd be dead on arrival. Why is that?

 

They over-invest in paid acquisition and under-invest in retention.

 

Luckily, Sendlane makes it easy to solve this problem. Sendlane is an E-Commerce Customer Experience Platform helping hundreds of DTC brands to tighten their existing customer relationships.

 

Sendlane automates personalized customer experiences through Welcome and Abandoned Cart workflows, SMS, Deep Data Integrations with Shopify and WooCommerce, multi-store functionality, and much more.

 

Plus, they don't stand for lazy customer support. Their San-Diego-based team has an average 1-minute response time from a live human, making sure you never get stuck in a chat queue ever again.

 

Curious about how Sendlane can help your DTC brand grow? Schedule a demo with a Specialist. Visit https://www.sendlane.com/story 

Transcript

Click on a timestamp to play from that location

0:00.0

I think the secret of success in life is to try to make the subconscious, conscious.

0:05.2

You know, habit can serve us or, or it can really hold us back.

0:13.1

You know, it can, it can, it can put a lasso around us.

0:15.9

And you have to decide which habits are serving, which ones are, are holding you back.

0:20.0

And the only way to do that is to bring awareness back to those habits.

0:25.1

And that's hard to do because by bringing awareness,

0:28.8

you also have to be able to look at yourself in a flawed way.

0:32.6

And being okay with that, but then being able to do something with it.

0:37.9

So for me, I'm constantly really addressing whatever habits I have and saying,

0:43.3

do they still serve me or not?

0:45.9

And if they don't, try to change them.

0:47.9

And that's not easy to do, but it's what makes you become a better leader,

0:53.5

a better partner, definitely a better, you know, parent.

0:59.7

And I think overall a person. So, you know, I think there's two mindsets in life, Ramon.

1:04.6

I mean, there's one called a growth mindset. And that growth mindset means that I'm constantly and I'm constantly growing. And the other is the fixed mindset. And that growth mindset means that I'm constantly and I'm constantly growing. And the other

1:13.3

is the fixed mindset, which is I am who I am. That's just who I am. That's just what I am. And

1:20.5

I get triggered when someone says that because I'm thinking nobody is who they are. I love that saying,

1:29.1

you know, no man can cross the same river because he's not the same man and it's never the same

1:35.3

river. And so that to me is a simple phrase of around. You can constantly grow if that's your focus.

1:41.8

A growth mindset simply means that I want to be a better person tomorrow than I was yesterday.

1:46.6

And I want to leave other people a little better after I've met them than they were before.

1:53.0

And the combination of the two makes life really interesting every day.

...

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