From Bootstrapped to 4000 Employees: Connor Tomkies' Support Ninja Saga

The Exit - Presented By Flippa

Technology

5 • 2K Ratings

🗓️ 14 October 2024

⏱️ 29 minutes

🔗️ Recording | iTunes | RSS

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Summary

Want a quick estimate of how much your business is worth? With our free valuation calculator, answer a few questions about your business and you’ll get an immediate estimate of the value of your business. You might be surprised by how much you can get for it: https://flippa.com/exit -- In this episode of The Exit: Connor Tomkies shares insights from his entrepreneurial journey, including the successful exit of Support Ninja, a company he bootstrapped and scaled to over $50 million in revenue and 4,000 employees. Connor discusses the challenges of growing a people-focused business vs. a software-focused business. In preparation for exits, Connor suggests entrepreneurs create a confidential information memorandum (SIM) before engaging bankers or brokers to find the best acquisition partner for their business. Connor also emphasizes the value of mentorship and peer support during and after the exit process. In light of this, Connor currently runs the Entrepreneur Cooperative, a community focused on supporting founders through the exit process and beyond. For more details and insights from his entrepreneurial journey, listen to the latest episode of The Exit. -- Connor Tomkies is all about helping entrepreneurs scale their businesses and enjoy life after a successful exit. Whether it's through Operator Equity, the Entrepreneur Cooperative, or hosting the Made It Podcast, he's there to support founders with growth and smooth exits. Now Connor invests through Operator Equity, where he invests in founder-led businesses and helps entrepreneurs navigate through successful exits with minimal hassle. Website: www.entrepreneurcooperative.com Connor’s Podcast: www.madeitpod.com LinkedIn: https://www.linkedin.com/in/connortomkies/ Check Out Flippa’s Data Insights Tool: https://flippa.com/data-insights -- The Exit—Presented By Flippa: A 30-minute podcast featuring expert entrepreneurs who have been there and done it. The Exit talks to operators who have bought and sold a business. You’ll learn how they did it, why they did it, and get exposure to the world of exits, a world occupied by a small few, but accessible to many. To listen to the podcast or get daily listing updates, click on flippa.com/the-exit-podcast/

Transcript

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0:00.0	Before we get into the exit today, I want to talk about the certified M&A advisors that are on Flippa.
0:06.2	If you are an operator right now, running a business and you're thinking about exiting, you're going to want to get a free online business valuation on the exit
0:15.7	landing page without a doubt it is the smartest thing you can do to start a process and
0:20.9	get yourself organized.
0:23.0	So you're going to go to the URL FLIPA.com
0:25.0	slash exit to check out more and let's jump into the interview.
0:29.0	Below and welcome to the exit presented by FLIPA,
0:31.0	the number one platform to buy and sell online businesses.
0:35.0	Flipa manages over a billion in deal value annually and combines expert buy and sell side
0:40.6	advisory with its market leading valuation tool, deal room, off market offering, market insights, an AI-based deal-by-deal matching engine.
0:49.0	Now for the exit. The exit is a 30 minute podcast featuring awesome entrepreneurs who have been there and they have done it.
0:55.0	The exit talks to operators who have bought and sold businesses of all different sizes.
1:00.0	You learn how they did it, why they did it, and get exposure to the world of exits.
1:04.6	It's a world occupied by a small few but accessible to many.
1:08.8	On this episode of the exit I sit down with Connor Tom Kees.
1:12.2	He's a fantastic entrepreneur who built, scaled, and
1:16.5	exited a company called Support Ninja. This is a fantastic business model that
1:22.0	outsourced a lot of these support help for
1:24.4	some of the fastest growing companies on Earth. Not only did they land on the
1:30.6	Inc 500 list in 2019, but Connor scaled this thing to over $50 million in top-line revenue.
1:40.0	That's right, and this is a big exit. I'm really happy to sit down with Connor because we
1:45.3	talk about so many different topics and as a fellow podcast host he hosts the
	...

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