Food Delivery Wars | Just Deserts | 4

Business Wars

Wondery

History, Business, David Brown, Management

4.6 • 13.2K Ratings

🗓️ 16 June 2021

⏱️ 32 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

It's July 2019. DoorDash is finally bigger than Grubhub, but it's coming under fire for pocketing tips from its drivers. Now DoorDash needs to rehab its image, or risk losing customers to its competitors.

When a California proposition threatens to alter how food delivery companies classify their drivers, DoorDash and Uber join forces to fight it. Six months later, the pandemic marks a boon for food delivery companies, but can the boost last?

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Transcript

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0:00.0	Hey, prime members, you can listen to business wars at free on Amazon music.
0:04.6	Download the app today.
0:07.0	October 2020, Los Angeles, mid-afternoon.
0:19.7	A woman sits on her couch watching Netflix and simultaneously scrolling Facebook.
0:25.1	An advertisement in her feed starts auto-playing.
0:28.1	Paid for by the ride sharing service, lift.
0:32.0	But if drivers are forced to become employees, up to 90% of app-based driving jobs could
0:38.2	disappear.
0:39.6	And the jobs that are left wouldn't have the flexibility they need.
0:43.4	There would be set shifts, flat lages, and limits on when and where they could drive.
0:49.2	The ads pushing for a yes vote on a California ballot initiative known as Prop 22.
0:54.9	The ad claims drivers want flexibility.
0:58.0	That makes sense, the woman thinks.
1:00.5	She closes Facebook and looks back at the TV.
1:03.6	She's just in time for the latest episode of Real Housewives.
1:07.1	But another ad is playing.
1:09.1	Unemployment has skyrocketed.
1:11.4	What do state politicians do?
1:13.4	Pass a drastic law that could eliminate hundreds of thousands of jobs.
1:18.3	She frowns.
1:19.8	She's been laid off because of the COVID-19 pandemic.
1:23.2	And so have lots of her friends.
	...

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