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Business Wars

Food Delivery Wars | Can Food Apps Ever Deliver Profits? | 5

Business Wars

Wondery

History, Business, David Brown, Management

4.613.2K Ratings

🗓️ 21 June 2021

⏱️ 28 minutes

🧾️ Download transcript

Summary

In the wake of the unexpected jolt of the COVID-19 pandemic, food delivery app businesses are looking for stability and profitability any way they can find it. With Uber’s purchase of Postmates and DoorDash buying Caviar, consolidation has become all the rage. 

And the apps are diversifying into prescription fulfillment, groceries, and third-party logistics. But the razor-thin profit margins, rising costs of doing business, and withering relationships with labor and restaurants are taking their toll.

We’re joined by Preetika Rana, a technology reporter at The Wall Street Journal to discuss how these app companies plan to be the last one standing in the food fight.

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Transcript

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0:00.0

Hey, Prime members, you can listen to Business Wars Add Free on Amazon Music. Download the app today.

0:06.0

I'm David Brown and this is Business Wars.

0:37.0

When the COVID-19 stay at home orders hit most cities in March 2020, the toll on industries across the United States was massive.

0:45.0

But the unprecedented event ended up being an unexpected boon to a sector of the economy that had been struggling for years.

0:52.0

App-based food delivery services like GrubHub, DoorDash, Uber Eats and Postmates.

0:58.0

But despite the food delivery app business more than doubling during the pandemic, these companies are still struggling to turn a profit.

1:05.0

And they're increasingly seeing their business model challenged by local governments, workers and the very restaurants they say they're serving.

1:13.0

Now consolidation is the name of the game. DoorDash bought caviar, Uber bought Postmates. There might be fewer players on the field.

1:22.0

But the game is still up for grabs. The winner might not be the company that offers the best service, but the one with the most cash on hand to outlast the rest.

1:32.0

We think O'Ronna is a technology reporter at the Wall Street Journal. She's been writing all about the industry and we'll discuss how apps like DoorDash and GrubHub plan to survive the multiple challenges facing their business. All that's coming up next.

1:52.0

Hi there, Wondry listeners. Hannah and Sruti here from TrueCram Podcast Redhanded. Your favourite podcast redhanded. We just wanted to say how excited we are to be included in Amazon Music and Wondry's best podcasts of the year as chosen by their listeners, which is you.

2:06.0

So thank you so much to everyone who listened to us voted for us, all the things you do for us.

2:11.0

Any of you out there who haven't checked out Redhanded, what are you doing? What are you waiting for?

2:16.0

It's a weekly show where we deep dive into the most talked about cases like the Delphi murders and also those you might never have heard of like the Nathari Child sacrifices in Delhi.

2:25.0

Go listen to Redhanded right now on Amazon Music or wherever you get your podcasts.

2:38.0

We think O'Ronna, welcome to Business Wars.

2:40.0

Thank you for having me, David.

2:42.0

It's great to have you with us. It's rare to get a business where all the combatants are still struggling to turn a profit, but the food delivery app sector is filled with contenders who haven't quite cracked profitability.

2:52.0

I know Grubhub's chief executive, Matt Maloney, told the Wall Street Journal that food delivery isn't always will be a crummy business, his words.

3:01.0

What do you think it is that this is such a difficult equation for these companies, breathe their guns?

3:07.0

To give listeners a sense of the kinds of costs that apps are dealing with, they pay the restaurant. They of course take a cut from the restaurant to provide the service, but they pay the restaurant for the food that people order.

3:20.0

Then they pay the driver.

...

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