Feedback Feels Like a Fight? Here’s How to Change That — with Heather MacArthur

Negotiate Anything

American Negotiation Institute

Education, Business, Self-improvement

4.7 • 748 Ratings

🗓️ 25 November 2025

⏱️ 33 minutes

🔗️ Recording | iTunes | RSS

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Summary

In this engaging episode of "Negotiate Anything," host Kwame Christian welcomes back Heather MacArthur to explore the intricacies of giving and receiving effective feedback. Heather, an expert in coaching and consulting with a wealth of experience across various industries, shares her unique insights into how to create a productive feedback dialogue. Listeners will learn about Heather's innovative "above the line" feedback model and how to handle feedback they might initially disagree with. This conversation is a goldmine for anyone looking to refine their negotiation skills and become better communicators within both professional and personal environments. What will be covered: Effective strategies for giving feedback without appear accusatory or confrontational. Techniques for receiving feedback positively and using it to improve interactions. Handling disagreement in feedback to maintain constructive dialogue. What listeners will learn: How to maintain an open mindset and genuine curiosity when giving feedback. The "LEAP" approach to receiving feedback while managing emotional responses. Ways to manage difficult conversations to foster trust, even when disagreements arise. Keywords: negotiation skills, effective feedback, communication strategies, handling difficult conversations, professional development. Connect with Heather MacArthur ⁠Low Man on the Totem Pole Podcast ⁠ ⁠Heather's Forbes Articles⁠ ⁠Follow Heather on LinkedIn⁠

Transcript

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0:00.0	Most small business owners only think about insurance after something gets wrong.
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0:13.3	Protect your business today at nextinsurance.com.
0:18.6	Hey, I'm Kwame Christian, and you are about to step into the world of Negotiate Anything,
0:23.8	the number one negotiation podcast in the world where we teach you how to make difficult conversations
0:29.1	easier while getting more of what you want in the process. Each episode is packed with
0:34.0	practical tips and strategies from the experts, we delve into negotiation,
0:38.7	conflict resolution, and leadership skills that are crucial in both business and in life.
0:44.3	Whether you're closing a deal, managing a team, or navigating personal relationships,
0:48.9	negotiate anything provides you with the tools you need to succeed.
0:53.2	Our conversations are real, relatable, and most importantly, rooted in practicality.
0:58.5	So if you're ready to transform your conversations and elevate your negotiation skills,
1:03.5	join me on Negotiate Anything.
1:05.6	Subscribe and listen on Apple Podcasts, Spotify, or wherever you love to listen.
1:10.7	Let's make every conversation a winning
1:12.8	negotiation. Heather, thanks for joining us today. Thank you for having me. Yeah, it's a pleasure
1:21.2	to have you back on the show. I think it was 2017, right? Where were we first? Yeah. That's great.
1:28.6	Well, we're still alive.
1:29.6	Still going.
1:36.3	So for the listeners who might not have heard that episode, can you tell us a little bit about yourself and what you do?
	...

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