Etiquette at Work 6 | 9

Radical Candor: Communication at Work

Radical Candor

Society & Culture, Relationships, Business, Careers

4.7 • 741 Ratings

🗓️ 28 February 2024

⏱️ 45 minutes

🔗️ Recording | iTunes | RSS

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Summary

Sixty percent of employers will reportedly send employees to “office etiquette” training in 2024. Whether it’s folks returning to the office after years of working remotely, or recent college grads without office experience — apparently people don’t know how to act around one another anymore. The team discusses the impact of decreased human interactions and the need to establish office behavior norms. Kim, Brandi and Jason also emphasize the importance of open communication and creating explicit norms, especially in hybrid and remote work environments. And if you work in person, don't touch other people's keyboards or drop Dorito crumbs onto their desks. Get all the show notes and resources at RadicalCandor.com/podcastChapters00:00 Introduction05:08 Challenges of Returning to the Office10:27 Creating Norms for Office Spaces14:54 The Challenge of Remote Work19:30 Setting Norms for Hybrid Teams32:21 Addressing Time Zone Challenges39:18 The Goal of Radical Candor: Connecting Through Conversation40:21 Bottoms Up Norm Setting vs Top Down Rulemaking41:21 Inefficiency as a Path to Efficiency43:31 Radical Candor ChecklistFollow UsInstagramTikTokLinkedInYouTubeFacebookX Email us: podcast@radicalcandor.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

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0:00.0	All right. Hello, everybody. Welcome to the Radical Canter podcast. I'm Kim Scott.
0:08.8	And I'm Jason Roseoff. Amy's out today. So Kim and I are going to discuss something that's been making the rounds and the news. How to be around other people at work.
0:18.5	Resume Builder conducted a survey in 2023 that found six in ten employers
0:23.8	plan to send their employees to, quote, office etiquette training in 2024.
0:31.1	Whether it's folks returning to the office after years of working remotely or recent college
0:35.0	grads without office experience. Apparently people
0:37.5	just don't know how to act around one another anymore. What do you think, Kim? I think it's true.
0:43.7	I was just talking to a leader who I really adore. And she was telling me that once people came back
0:52.6	into work, they would kind of behave in person the same way they
0:55.8	did on Zoom. But on Zoom, at least they could put their video on mute. So she said they'd be in a
1:02.0	meeting and someone was presenting and people would just stand up in the middle of the presentation,
1:07.9	walk out of the room. They would bring in stuff to eat and crunch,
1:12.1	crunch, crunch, crunch, crunch. They just, they didn't, they forgot about how. And, you know,
1:18.7	etiquette, I think, is the wrong word. It's really, I think, about respect, how to, how to be
1:23.7	respectful of one another in the workplace. I am anti-ethiquette, as you can imagine, but I'm pro
1:31.6	respect. This pattern extends beyond the office. There's like a whole bunch of ways in which
1:36.9	the world is making it less likely that you have to interact with another person in order to
1:42.3	accomplish things that for millennia,
1:44.5	human beings have been interacting to accomplish.
1:46.7	So buying things, for example, right?
1:49.5	There are these, you know, mega retailers online, and you never have to interact with a person
1:56.1	unless something goes horribly wrong.
	...

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