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Second in Command: The Chief Behind the Chief with Cameron Herold

Ep. 76 – Restaurant And Retail With Matthew Baizer

Second in Command: The Chief Behind the Chief with Cameron Herold

Second in Command with Cameron Herold

Careers, Business, Management, Entrepreneurship

4.9224 Ratings

🗓️ 23 September 2019

⏱️ 47 minutes

🧾️ Download transcript

Summary

If you’re in a volume-based enterprise, such as in a restaurant or retail, you’ve got to be ready for challenges and business when they come. In this episode, Flix Brewhouse COO Matthew Baizer, gives a little sneak peek on the different sides of running this business. Bringing his experience from being Director of Franchise Operations of Real Mex […]

Transcript

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0:00.0

Welcome to the Second in Command Podcast, produced by the C.O. Alliance and brought to

0:11.8

its founder Cameron Herald.

0:14.0

In the second-in-command podcast, we talked to top COOs who share the insights, strategies,

0:20.0

and tactics that made them the chief behind the chief. And now here's your host

0:24.8

Cameron Harold. Matthew is the chief operating officer of Flix Entertainment and Brewhouse.

0:34.0

Matt came to Flix from a real mex restaurants where he was the director of

0:38.0

Frances Operations for Chevy's 24 store Frances Operation, as well as a region of five company-owned stores including its Times Square flagship location

0:47.4

His franchise and company stores represented a combined 78 million of system-wide sales

0:52.2

Prior he was regional director of operations for

0:54.9

Chevys with a city responsibility for San Francisco, Sacramento, Las Vegas, and Phoenix.

0:59.9

From 2000 to 2004 Matthew was the vice president of Operation for Zow Noodle Bar, a unique pan-Asian restaurant

1:07.0

concept that grew to 10 locations in four markets plus two licensed outlets on the West Coast.

1:12.5

In 2004, he became the president and CEO of Zow,

1:15.3

where he remained until 2010.

1:17.6

Matthew is a food service lifer,

1:19.9

and he is a 1990 graduate from Cornell University of Hospitality with concentrations in food and

1:26.1

beverage management.

1:27.1

Matthew, welcome to the Second Command Podcast.

1:30.6

Thank you for having me, I appreciate it.

1:32.4

So I didn't notice when I was prepping that you were a Cornell grad and I would have been partying at Cornell when you were there.

1:39.0

Really?

1:40.0

Yeah, I went to school in Vancouver, Canada, or sorry in Ottawa, Ontario, and Ottawa was about

...

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