Ep. 48 – Zendesk’s Employee Engagement And Exceptional Customer Service with Tom Keiser

Second in Command: The Chief Behind the Chief with Cameron Herold

Second in Command with Cameron Herold

Business, Management, Careers, Entrepreneurship

4.9 • 224 Ratings

🗓️ 9 March 2019

⏱️ 44 minutes

🔗️ Recording | iTunes | RSS

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Summary

Two of the keys that will drive success in your business are excellent customer service and an engaged workforce. Tom Keiser, the COO of Zendesk, can fully attest to these success hacks. Zendesk Inc. is a cloud-based help desk solution used by more than 200,000 organizations worldwide that makes better experiences for agents, admins, and […]

Transcript

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0:00.0	Welcome to Second in Command, brought to you by COO Alliance, where top-level
0:07.3	COOs share their insights, tactics, and strategies that made them the chief behind the chief. And now, here and now here's your host, Cameron Herald.
0:14.0	Tom Kaiser is the chief.
0:18.0	Tom Kaiser is the chief Operations Officer at Zen Desk.
0:25.0	Tom is a business and technology leader with over 25 years of global technology
0:30.0	and business experience with a focus on retail and e-commerce. He oversees IT,
0:34.7	security, and compliance, enterprise data, and analytics and more.
0:38.7	Tom has a track record of being a problem solver, delivering
0:42.4	improved business results and strengthening operations. track record of being a problem solver, delivering
0:42.5	improved business results and strengthening operations.
0:45.1	Previously, Tom was the chief information officer at L Brands,
0:48.3	a fashion retail company that includes Victoria Secret
0:51.3	and Bath and Body Works.
0:52.4	Tom holds a BS in
0:53.6	science, system science from the University of West Florida. Tom,
0:57.3	welcome to the Second Inc Man podcast.
0:59.4	Thank you. I'm delighted to be here.
1:01.8	Yeah, I'm looking forward to this.
1:04.0	You got to work with Soria Secret.
1:05.0	I mean, that's like a natural,
1:08.0	like, not just because of the pretty girls, but like what an amazing,
1:12.0	how long were you with that group of companies?
	...

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