Ep. 343 • Does Your Client Need to Be Canceled? w/ Stephanie Lawrence
The Hair Game
Salon Republic
4.6 • 570 Ratings
🗓️ 15 April 2024
⏱️ 53 minutes
🧾️ Download transcript
Summary
Stylist, salon owner, and educator @hair_princess_steph joins us and discusses the growth of her salon and the unique aspects of the hair industry in New Hampshire. We also talk about the changing client behavior trends, particularly in the post-COVID era, and shares client misbehaviors and how she dealt with them.
This Week's Topics:
• Salon Growth and Expansion
• The Hair Industry in New Hampshire
• Client Behavior Trends
• Customer Service Horror Story
• Setting and Enforcing Boundaries
• Dealing with Client Misbehaviors
• Navigating Political Conversations in the Salon
• Her re-engaging with Instagram
• Creating Community Spaces
• The Importance of Kindness and Harmony
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Transcript
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| 0:00.0 | The client behavior has become worse, in my opinion. |
| 0:02.7 | We fired a lot of clients from the salon in the past couple years because of their behavior. |
| 0:07.2 | I mean, like, stuff I wouldn't expect. |
| 0:11.3 | Hi, I'm Maddie Conrad. |
| 0:12.6 | I'm Tabitha Calfi. |
| 0:13.7 | Hi, I'm Mustafa Avesi. |
| 0:15.0 | I'm Andrew Does Hair. |
| 0:15.7 | Hi, my name is Kelly O'Leary, and you are listening to The Hair Game Podcast. |
| 0:24.1 | Hey, everyone. Leary and you are listening to The Hair Game Podcast. Hey everyone, Donovan here, producer of the Hair Game Podcast. |
| 0:28.4 | Salon Republic has two new locations opening this summer, one in West Hollywood on Santa Monica |
| 0:34.3 | Boulevard and the other in Westwood. People are reserving their studios now, |
| 0:38.4 | so go to Salon Republic.com, book a virtual tour so you can get first dibs on your new space. |
| 0:44.8 | Now on to our episode with Stephanie Lawrence. |
| 0:48.3 | Hey, Stephanie. How are you? I'm good. How are you? Do your friends call you Steph or Stephanie |
| 0:53.2 | or something else? Both. It doesn't really matter to me. Got it. Got are you? Do your friends call you Steph or Stephanie or something else? |
| 1:12.6 | Both. It doesn't really matter to me. Got it. Got it. What does your mom call you? Steffy. Steffy. I don't like Steffy. Funny. Yeah, yeah. I don't blame you. It depends on the tone. Like if she's irritated with me, it's Stephanie. but if it's just an everyday stuff. |
| 1:12.6 | Stephanie, get over it's just an everyday stuff. |
| 1:19.2 | Stephanie, get over here right now. Yeah. Clean your right. All right. So for those listeners who don't know you, you're a New Hampshire hairdresser who focuses on color. You're an educator and |
| 1:25.3 | salon owner. And you are a self-proclaimed crazy plant lady. |
| 1:30.3 | Yes, I am a crazy plant lady. Before we get to the crazy plant lady element of your persona, |
| 1:36.7 | what do you call somebody who's from New Hampshire? Is it a New Hampshireian? |
| 1:43.9 | I don't think they have anything except like they'll call us |
... |
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