HIGHLIGHTS • Does Your Client Need to Be Canceled? w/ Stephanie Lawrence
The Hair Game
Salon Republic
4.6 • 570 Ratings
🗓️ 15 April 2024
⏱️ 12 minutes
🧾️ Download transcript
Summary
These are clips highlighting some of the topics discussed in the full episode! Check it out if you want a bite-sized version of the full episode.
Stylist, salon owner, and educator @hair_princess_steph joins us and discusses the growth of her salon and the unique aspects of the hair industry in New Hampshire. We also talk about the changing client behavior trends, particularly in the post-COVID era, and shares client misbehaviors and how she dealt with them.
This Week's Topics:
• Salon Growth and Expansion
• The Hair Industry in New Hampshire
• Client Behavior Trends
• Customer Service Horror Story
• Setting and Enforcing Boundaries
• Dealing with Client Misbehaviors
• Navigating Political Conversations in the Salon
• Her re-engaging with Instagram
• Creating Community Spaces
• The Importance of Kindness and Harmony
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Transcript
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| 0:00.0 | These are the highlights of the full episode. |
| 0:08.6 | Hey everyone, Donovan here, producer of the Hair Game podcast. |
| 0:13.0 | Salon Republic has two new locations opening this summer, |
| 0:16.7 | one in West Hollywood on Santa Monica Boulevard and the other in Westwood. People are |
| 0:21.6 | reserving their studios now, so go to Salon Republic.com, book a virtual tour so you can get |
| 0:26.7 | first dibs on your new space. Now on to our episode with Stephanie Lawrence. So what are you |
| 0:33.8 | seeing behind the chair these days with your clients, with client behavior? |
| 0:38.5 | We've got, you know, and I'm kind of taking us out a little bit with a high altitude view. |
| 0:45.4 | We're now three and a half years or so post-co-actually we're four years post-COVID. |
| 0:52.0 | Oh, my gosh. |
| 0:54.0 | I haven't thought about this. |
| 0:55.1 | So we're recording this for the listeners' sake. |
| 0:57.2 | We're recording this in mid-March, March 19th. |
| 1:00.7 | This episode might drop in like four or five weeks or so. |
| 1:04.1 | And it was actually March, I think 13th, that Santa Monica closed. |
| 1:12.4 | So the city of Santa Monica, I believe, was the first one to close in California. |
| 1:17.2 | And then I think it was City of Beverly Hills and then city of L.A. |
| 1:21.2 | And then the state all closed salons and restaurants, you know, right around where we are now. So very interesting to think about |
| 1:31.4 | this. I'm having PTSD, in fact, because I don't know if you were paying attention all the way over |
| 1:38.4 | in New Hampshire, but California shut down three times over the course of 2020 and into 2021 even. |
| 1:45.7 | I think we were the only ones. |
| 1:47.1 | New York City had similar sort of shutdowns. |
... |
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