Ep. 302 • The Most Effective Ways to Handle Client Conversations w/ Melissa Maloney
The Hair Game
Salon Republic
4.6 • 570 Ratings
🗓️ 19 June 2023
⏱️ 39 minutes
🧾️ Download transcript
Summary
We continue with Melissa @live_love_dohair this week and get into discussions on branding, handling problem clients, and the overall client experience. TONS of valuable insight on these topics!
This Week's Topics:
• the idea behind her education classes
• how to break out from behind the chair
• Keys to branding yourself and/or your business
• Balancing motivation and overcommitting
• Moving on from problem clients; handling client convos
• The importance of the client experience
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Transcript
Click on a timestamp to play from that location
| 0:00.0 | The key to a brand is that your brand is the way people feel when they interact with your business, right? |
| 0:08.8 | So what we first need to think about is how do we want people to feel when they interact with our business? |
| 0:15.8 | Hello, this is O'SIL. |
| 0:17.4 | This is J Cash the Hair Tech. |
| 0:18.9 | This is Adrienne Derrett. |
| 0:19.9 | Hi, this is Jacob Khan. This is the Platinum Giraff. |
| 0:21.6 | And you're listening to the Hair Game Podcast. |
| 0:24.6 | Hey, listener, I'm Eric Taylor. |
| 0:29.6 | So we're back with Melissa Maloney, the continuation of her conversation this week. |
| 0:34.6 | But before we get started, I want to mention that video versions |
| 0:38.3 | of these episodes are on our YouTube channel. Subscribe for free. It's called The Hair Game. |
| 0:45.0 | Go to YouTube to check out more than 20 videos from previous episodes. Also, Salon Republic |
| 0:51.4 | Huntington Beach is open and doing all the things that we do at Salon Republic. |
| 0:56.4 | Free towel service, full-time manager on-site beauty supply for you, the beauty professional. |
| 1:04.2 | So if you work in the area, go to salonrepublic.com to check out the deets. |
| 1:10.6 | Now to the rest of my conversation with Melissa Maloney. |
| 1:15.9 | So are you doing classes now? You've scheduled classes at? Are these in person classes? |
| 1:20.3 | I do. |
| 1:20.9 | Online? Yeah. So all in all, what my current life looks like is I work three days a week behind |
| 1:27.0 | the chair, |
| 1:33.1 | eight hours on those days. Mondays and Tuesdays are dedicated to the other parts of my business. |
| 1:37.8 | So right now I'm doing six live teaching engagements a year. |
... |
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