Ep. 303 • The Best of THG: Don't Sleep on the Client Experience
The Hair Game
Salon Republic
4.6 • 570 Ratings
🗓️ 26 June 2023
⏱️ 47 minutes
🧾️ Download transcript
Summary
As an indie hairdresser, your most powerful tool is the way you can make a client feel - before, during, and even after their appointment. We put together some of the most valuable discussions we've had on creating an unforgettable client experience and shared them on this special episode.
Episode Highlights:
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Episode 124 • Maximizing Your Success as an Indie Hairdresser - At the ISSE event, @salonrepublic & @loveerictaylor had a panel of four successful independent hairstylists (@philipwolffhair @nealmhair @dasibstudio & @edithnavarroartist) discuss their strategies and tactics for being successful.
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Ep. 22 · How to Deliver the Client Experience with Carlos Ramos @sugarskulls - Carlos strives to make every client that sits in his chair feel welcomed (and like a rock star). Listen in as we discuss the little things he does that make a big difference in the client experience.
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Ep. 112 • Making Your Client the Hero: A Q&A Mini-Panel w/ @ryancullenhair & @andrewdoeshair - Making the client the hero, not yourself
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Ep. 82 • Why Social Media is the New Foundation of Client Experience w/ Michael Cole @summitsalon - He explains how looking at social media as a client experience improves your strategies and effectiveness online.
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Ep. 54 · Why Clients Leave w/ Antony Whitaker @growmysalonbusiness - how to create a good experience, the consultation, how to retail products, and getting better at setting and achieving goals.
Video versions of our episodes are on our YouTube channel for you to watch! Subscribe to our channel The Hair Game on YouTube and check out 'The Hair Game Podcast' playlist.
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Transcript
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| 0:00.0 | Hey everyone, Donovan here, producer of the Hair Game podcast. |
| 0:11.7 | This week is a compilation episode. |
| 0:14.8 | We decided to put together some of the best clips from our episodes over the years about one specific topic and we chose this topic |
| 0:23.1 | this week because we felt it was important to kind of touch on this again. |
| 0:27.4 | It is the client experience. |
| 0:29.8 | Now we know after everything that happened with COVID and whatnot, we focused on ourselves |
| 0:35.3 | and getting our business back in order, |
| 0:38.3 | raising our prices because of inflation. |
| 0:40.6 | All of this also has to do with the client experience. |
| 0:45.0 | We want to make sure that you also focus on that as well |
| 0:48.2 | because as you well know, |
| 0:50.2 | the client experience is one of the most important things |
| 0:52.9 | for client retention and customer satisfaction. |
| 0:56.7 | So we put together a bunch of clips from over the years. |
| 0:59.8 | They're great. |
| 1:00.7 | I'll let you know about each one as we get into them. |
| 1:03.9 | Before we get started, we just want to let you know we do have video versions of our episodes now. |
| 1:08.1 | They're on our YouTube channel. |
| 1:09.8 | Go check that out. It is the |
| 1:11.6 | Hair Game Podcast on YouTube. Subscribe and let us know what you think about those. |
| 1:17.3 | All right. First up is going to be episode 124, maximizing your success as an indie hairdresser. |
| 1:22.6 | This was a class that we put on at a previous ISSE. This involved four successful independent hair stylists, Philip Wolf, Neil Malik, Dasebe, |
... |
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