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The Hair Game

Ep. 22 · How to Deliver the Client Experience with Carlos Ramos @sugarskulls

The Hair Game

Salon Republic

Arts, Fashion & Beauty, Business

4.9571 Ratings

🗓️ 22 March 2018

⏱️ 32 minutes

🧾️ Download transcript

Summary

Carlos @sugarskulls Ramos strives to make every client that sits in his chair feel welcomed (and like a rock star). Listen in as we discuss the little things he does that make a big difference in the client experience.

Watch the video interview on our youtube channel!

https://youtu.be/THZOyylXl_s

Find us on Instagram:
www.instagram.com/salonrepublic/
www.instagram.com/loveerictaylor/ 

Transcript

Click on a timestamp to play from that location

0:00.0

Hey everybody, it's Eric Taylor and this is the Hair Game.

0:05.0

I want to start this week by shouting out our international listeners.

0:08.0

The fact that we even have international listeners to me is totally crazy.

0:12.0

We have a good number of listeners from English-speaking countries like Ireland, Australia and Canada,

0:18.0

as well as non-English-speaking countries like Slovenia. We've got like five listeners

0:22.4

in Slovenia, which is so cool. So would our international listeners please reach out to us via

0:28.0

Instagram, Salon Republic or my Instagram, which is the number four, Eric Taylor, or you can write a

0:35.8

review on Apple Podcasts or Stitcher. Let us know what you're liking

0:39.8

about the show. Is the info that we're spitting relevant to hair in your country too?

0:44.7

And how is it different? I'd love to know. Today's conversation is with one of my favorite people,

0:51.2

Carlos Sugar Skulls Ramos. Donovan and I went to his sugar skulls loft in

0:56.2

downtown L.A. to shoot him with a client. Then we climbed several flights of stairs to the roof of the

1:01.5

building where we recorded this interview, which is just so L.A. The Sugar Skulls Lof is basically

1:08.0

a live workspace four stories up that Carlos uses a little bit

1:12.4

for live and a whole lot for work. He's made this unique setup work well for years and we're going

1:17.8

to find out how. Check out the video of this interview on Salonrepublic.com or YouTube at the

1:24.1

hair game page and see his cool space and the great views that we got of DTLA.

1:30.5

I'm not sure if you're going to be able to tell, but by the end of this interview, I was freezing

1:34.6

my ass off, so hopefully it doesn't show too badly.

1:39.8

So I'm sitting here with Carlos Sugar Skulls Ramos and we are where right now?

1:45.0

We're at the Sugar Skulls Loft on the rooftop, mercantile lofts in downtown Los Angeles.

1:50.0

On the rooftop outside and this might be the coldest day that we've had in LA for like maybe 10 years.

...

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