Ep. 20 · What Clients Are Thinking But Won't Tell You
The Hair Game
Salon Republic
4.9 • 571 Ratings
🗓️ 9 March 2018
⏱️ 20 minutes
🧾️ Download transcript
Summary
Eric hit the streets of Santa Monica, CA to get the real story from the everyday client. What are their favorite (and least favorite) things about going to the salon? With answers ranging from very funny to very valuable, hairdressers definitely gain some good insight into the minds of their client.
Check out a video of these interviews here:
https://youtu.be/oRdpQj2C3JQ
Transcript
Click on a timestamp to play from that location
| 0:00.0 | What up, Hair gamers. This is episode 20 and our six-month anniversary since we began doing the show. |
| 0:10.6 | That's definitely one of the funnest parts of my job. Yes, I use the word funnest, even though it's not supposedly a word. |
| 0:16.9 | I also like the word funner, by the way, since I'm talking about this. If something is more fun than something else, that makes it funner. And I don't know why people don't like that word, but I like it. I'm going to use it. So funnest funner. I hope you guys are liking listening so far. If you are, would you please leave us review on Apple Podcasts or Stitcher? Stitcher would be for the Android |
| 0:38.6 | users out there. We love hearing what you're thinking. It helps us guide the show and it helps |
| 0:44.0 | your hair brothers and sisters find us too. I want to thank Brenda who left us a review about |
| 0:50.1 | her binge listening experience. It was very enjoyable to read. |
| 0:54.2 | Brendela, thank you so much. |
| 0:55.4 | Your feedback is awesome. |
| 0:57.7 | So far in the show, we've been talking a lot |
| 1:00.6 | with awesome people in the Pro Beauty Universe, |
| 1:02.9 | which is super fun. |
| 1:05.0 | But there's another group of people |
| 1:07.0 | who are maybe even more important to our industry, |
| 1:10.2 | and that would be, you're probably thinking of it right now, |
| 1:14.8 | that would be the clients. Without them, we're all without jobs. So Donovan and I set out to find some |
| 1:20.8 | random people to ask them about their experiences within the beauty industry. Initially, we went out to |
| 1:27.1 | Third Street in Santa Monica, |
| 1:28.3 | which is a high-end pedestrian shopping street near the beach, |
| 1:31.6 | but we got booted after like three minutes by security. |
| 1:34.9 | He said we couldn't record video and looked at our fancy camera. |
| 1:38.4 | And so I asked him what would happen if we whipped out our cell phone and recorded video |
| 1:43.9 | because people do that all the |
... |
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