Welcome to the Second in Command Podcast, produced by the COO Alliance and brought to

you by its founder, Cameron Herald.

In the second-in-command podcast, we talked to top COOs who share the insights, strategies,

and tactics that made them the chief behind the chief. And now here's your host

Cameron Harold. Our guest today is COO Alliance member Michael Michael C.D.O. and Vice President of the Better Business Bureau serving the Pacific Southwest.

Michael C. D.O. doesn't just work at the Better Business Bureau serving the Pacific Southwest. He loves it. He joined the team in 2008, armed with the

BA in global studies, planning to have his first professional job while he prepared

for law school. Working full-time at the Better Business Bureau and attending the University of San Diego

Law School in the evenings, he brought together an awareness of the two related but distinct concepts,

which is legal and what is right.

Michael fell in love with the career at the Better Business Bureau and he never intended to have one.

Worked his way up through the organization through just about every operational role,

and since 2013 has had the extraordinary privilege of helping good businesses be better by serving as the CEO and general counsel.

Michael is also an avid hiker, dedicated Star Trek fan, and he's married with two daughters.

So Michael, welcome to the Second

and Grand Podcast. Thank you very much. I love that you're an avid hiker. I'm on a

crazy hiking trip right now for four weeks through the the the US West and you're one of only three phone calls I'm doing during

the entire three and a half weeks so it's cool that you're a hiker and have you done Bryce

Canyon? I have not no I do a lot of really sort of local hiking and I grew up in the day before you know

internet and smartphones and all that so a fun weekend for me was going outside and not going back in until you know Sunday night so how old are your daughters?

So my oldest is seven and my youngest is five. Oh you know what at seven and five they can do it. I would I would literally rent an RV next summer or this fall and drive to Bryce or fly into Vegas and do like the three hour drive to Bryce. Bryce Canyon and

and Glacier National Park and Yosemite, a whole bunch of them in the last three weeks

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