Welcome to the Second in Command Podcast, produced by the COO Alliance and brought to

you by its founder, Cameron Herald.

In the second-in-command podcast, we talked to top COOs who share the insights,

strategies and tactics that made them the chief behind the chief.

And now here's your host, Cameron Herald.

Our guest today is Cindy Perks, the C.O. for Global Mentoring Solutions.

Cindy brings over 30 years of operations management experience and oversees the hiring,

training, and support structure strategy at GMS. Global Mentoring Solutions offers outsourced help desk support to

tech teams of various companies across the globe. Their mission is to boost the value of

customer support to ensure continued success in business.

Cindy has an extensive background in the e-learning community and is working to transition

global mentoring solutions into an industry leader in the outsourced help desk arena for managed services providers.

Cindy Perks tireless efforts as the C.O. has taken global mentoring solutions from 30 employees to over

130 in just five years. So Cindy, welcome to the Second and Command

podcast. Well, thank you very much. Cameron's great to be here. Yeah, thank you.

So curious, so tell us a little bit about what Global Mentoring Solutions does. Who

are your types of clients and what kind of outsourcing do you do for them?

We're, global mentoring is dedicated exclusively to technical support.

And on a wide range of topics that have to do with IT desktop applications,

we've got three sort of lines of business. One is residential through telecommunications,

partnering with telecommunication companies. And the other is help desk and knock services.

So we do the monitoring for a knock for a network operating center. We do the monitoring and take action on any alerts that come by.

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