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Second in Command: The Chief Behind the Chief

Ep. 144 – Agero COO, George Horvat

Second in Command: The Chief Behind the Chief

Second in Command with Cameron Herold

Entrepreneurship, Business, Management, Careers

4.51.6K Ratings

🗓️ 17 January 2021

⏱️ 41 minutes

🧾️ Download transcript

Summary

Our guest today is George Horvat, the COO of Agero, an industry leader in the digitalization of driver assistance services on a massive scale. George is responsible for end-to-end operations of their closely intertwined network and contact center functions. George...

The post Ep. 144 – Agero COO, George Horvat appeared first on COO Alliance.

Transcript

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0:00.0

Welcome to the Second in Command Podcast, produced by the C.O. Alliance and brought to

0:11.8

its founder Cameron Herald.

0:14.0

In the second-in-command podcast, we talked to top COOs who share the insights, strategies,

0:20.0

and tactics that made them the chief behind the chief.

0:23.5

And now here's your host, Cameron Harold.

0:29.8

Our guest today is George Horvat, the CEO of Agero, an industry leader in the digitization of driver assistance services on a massive scale.

0:38.8

George is responsible for end-to-end operations of their closely intertwined network and contact center functions.

0:44.6

George brings over 25 years of Fortune 500 experience as a results driven executive in

0:49.1

manufacturing, quality and maintenance. His strong focus on collaboration, change and innovation has produced

0:54.7

exponential accomplishments and strategic planning, lean optimization, M&As, P&L, price cost management

1:01.5

and sales and marketing. His leadership skills are helping to drive a gero's continuing journey toward operational excellence,

1:07.6

delivering more consistent, high quality, end-to-end experiences for their consumers while building strong relationships with their service providers.

1:14.3

So George, welcome the Second Command Podcast.

1:16.9

Well, thank you, Cameron. It's an honor and a privilege to be on.

1:20.3

Yeah, I'm looking forward to it. So walk us through what you guys do in the driver assistance space. Just give us kind of more, more groundwork around that.

1:28.0

Sure, you know, in a Jiro, I would sit there and say that we are a leader in the white label assistance for driver assistance services, which basically means roadside assistant, accident management,

1:42.6

connected vehicle services, consumer sport affairs,

1:46.7

delivered through typically insurance policies

1:49.5

or auto warranties and other programs.

1:51.6

So, you know, some things that people may not know about it,

1:54.8

generally, is, you know, we support over 115 million

2:00.7

vehicles across the US, covering 100% of the zip codes here in our country

...

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