Welcome to the Second in Command Podcast, produced by the COO Alliance and brought to

you by its founder, Cameron Herald.

In the second-in-command podcast,

we talked to top COOs who share the insights,

strategies and tactics that made them the chief behind the chief.

And now here's your host, Cameron Harold.

Riteschatterbenny is the chief operating officer at System Acts, a value-added industrial

distributor going to market through its operating subsidiaries, primarily under the name Global

Industrial and related brands. His extensive experience in operations,

procurement, customer service, technology, and critical growth operations. Retesch is also sought after

by CXOs as the strategic consultant and advisor.

His strong track record of success spanning numerous industries has given him a unique perspective

that is both broad and deep to share in his expertise in partnership with us with like-minded

professionals he co-founded Ramasha Holdings a strategy technology and

management consulting company Ritesh has worked with prior clients including companies such as B.J.

Adorama, Dietec, and Sears Canada. So Ritesh, welcome to the Second

Command podcast.

We're glad to be here, Cameron, and thank you for the opportunity.

Interesting on that, that last sentence thank you for the opportunity.

Interesting on that last sentence that you did some work with Sears Canada.

Why, how did that end up coming about?

So I was actually at Sears Holdings Corporation for about four years. I was recruited right out of

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