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Waste No Day: A Home Services Motivational Podcast

Ego, Authority, Failure with Derek Gaunt of the Black Swan Group

Waste No Day: A Home Services Motivational Podcast

Brian Burton & Nate Minnich

Entrepreneurship, Business:entrepreneurship, Business

5.0548 Ratings

🗓️ 18 April 2022

⏱️ 93 minutes

🧾️ Download transcript

Summary

In today’s show, we are putting Derek Gaunt in your passenger seat to discuss his book, “Ego, Authority, Failure: Using Emotional Intelligence Like a Hostage Negotiator to Succeed as a Leader.” Derek Gaunt is a lecturer, author, and trainer with 29 years of law enforcement experience, 20 of which as a team member, leader and then commander of hostage negotiations teams in the Washington, DC metropolitan area. He is a hostage negotiation and incident command subject matter expert who frequently speaks at hostage negotiations and SWAT conferences across the country. Derek’s passion for interpersonal communications began when he was selected as a detective in the Criminal Investigations Section of a municipal police agency. He spent the majority of his law enforcement career in the Criminal Investigations Section as a detective, supervisor, and eventually commander of major crimes. In 1997, he took his passion for interpersonal communications to the next level, becoming a hostage negotiator. Once he became a supervisor, his passion transitioned from “doing” to teaching the concepts to others. As a member of the Black Swan Group, he is a negotiation trainer and personal coach. Derek has trained throughout the US and around the world, instructing business organizations on how to apply hostage negotiation practices and principles to their world. Derek presents seminars and in-house training programs in a variety of environments. Derek joins us today to apply the principles of hostage negotiation to the home services industry.

Transcript

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0:00.0

You know, you want to explain the problem away.

0:05.0

And if you're explaining too early in a conversation, you are losing.

0:11.0

And the reason you are losing is because when you start to explain to someone else, what's going on, what are you telling them? You're're telling by virtue of the fact that you're

0:23.1

explaining you're telling them you don't know and if you knew you wouldn't be behaving

0:28.1

like this so let me educate you and the other side feels it welcome to the waste Day podcast, a podcast specifically for and about the home services industry as it relates to plumbing, heating, air conditioning, and electrical.

0:48.9

More than a podcast, Waste No Day is a credo, a determination, a mindset.

0:54.5

It is a never-ending discipline. It is a never-ending discipline.

0:56.5

It is a refuse to lose pursuit.

0:59.1

It is a wake-up call every morning to waste no day.

1:03.1

Now here's your host, Brian Burton and Nate Minnick.

1:17.5

Hey. Hey, welcome to another episode of the Waste No Day podcast.

1:19.6

Your host, Nate and Brian are hanging out with you,

1:24.1

and we are super excited to be bringing on another member of the Black Swan Group.

1:26.5

Let's do the applause right there.

1:27.4

Oh, yeah. Too bad. We move the board farther way, and's do the applause right there. Oh, yeah.

1:27.6

Too bad.

1:28.0

We move the board farther way.

1:30.5

And now Brian has to get out of his seat.

1:32.7

There it is.

1:33.6

That was good.

1:34.7

Well done, Brian.

1:35.8

Dang it.

...

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