Hello, everybody. Welcome to the Radical Canter Podcast. I'm Kim Scott. I'm Jason Rosoff.

And I'm Amy Sandler. And today we're talking about a question that we recently got. And this is about something we say at the end of every episode. We talk a lot about in our workshops. And this is the idea of criticize in

private. And so the question that we got, this person asked, quote, if no criticism or mistakes

are discussed in public, doesn't that create an atmosphere where mistakes are hidden and therefore

bad, not allowed,

and possibly creates an idealistic picture of the organization, which is therefore fake,

as no organization is perfect, end quote. And when we got that question, Jason, you had a

reflection, first of all, about the question itself that I thought folks would really

appreciate learning how you looked at the question itself. When I saw this question, one of our

facilitators shared it with us, and they confessed that they were sort of a stumper. They weren't

quite sure how to answer initially. And as I read it, I was, I understood why it was a

stumper. And that's because I think often when someone is new to an idea, they sort of like

mush up a bunch of like related ideas and ask a question about three different things at the

same time. And that's what I think is happening here. Is this person is asking, I think it's all genuine. They've conflated

to some degree criticism with talking about a mistake. Because when we use the word criticism in

our workshops and when we've used in the podcast, we're often, we are almost always referring to

a type of feedback that is where you're talking to someone

about an issue or a mistake that they've made that's affecting their personal effectiveness,

growth, or development. So we're talking about the type of criticism that is intended to help

someone develop. But this person has mushed that idea up with talking about a mistake that has happened

or that the team has made or an error or an issue that has happened that is generally,

it would be generally useful to discuss.

...