Hey guys, real quick. So Layland, I are definitely working on our social media presence.

If you guys haven't noticed, and we're just breaking now into LinkedIn.

All right. It's not as bad as I thought.

It's actually been pretty awesome so far.

And you guys have been really cool in there and people are sharing our stuff a lot.

So if we aren't connected on LinkedIn,

go ahead and let's connect and let's rock and roll.

Hello, everyone. And welcome to the Gensurge Podcast.

This is Alex. I will be your host and we will be talking about customer service

infillment, which is everyone's favorite topic.

But what I want to talk about is a little bit different.

And this was a thought process that I kind of came to me when I read 10X,

which is Grand Cardoans book, gosh, a year or two ago.

And it was like, what would you need to, what kind of service would you need to deliver

if you were to 10X your prices? Right.

Now sometimes 10X is a little bit much, but let's just say maybe more reliably for

X your prices. Right. Like what would you need?

What would you need to deliver in order to feel justified in that?

And then like let your brain go wild.

Like man, they'd have personalized, you know, grocery list,

we check in with them every week, you know, like we would, we'd,

we'd have a monthly grocery trip, but we actually shop with them at the grocery store.

...