Do As You Say – Making the promise match the experience

Cat & Cloud Podcast

Cat & Cloud

Education

4.8 • 727 Ratings

🗓️ 28 July 2025

⏱️ 39 minutes

🔗️ Recording | iTunes | RSS

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Summary

This episode is a full-on field trip as we recap our visit to the Big Face Coffee pop-up in San Francisco. The coffee was solid, the energy was high, and the whole experience sparked a bigger conversation about the promise a brand makes, pop-ups, and the fine line between vibes and substance — and what it really means to create something that’s truly connected to people, not just putting on a show. We touch on what makes a brand experience feel consistent, and how the message you tell in one place has to hold up everywhere else. We talk about where Big Face nailed it, where it felt a little thin, and what it takes to really deliver something people can believe in. Come hang with us — it’s a good time. 🔖 Chapters – 00:00 Getting going 00:54 An evening in SF 09:10 Big Face popup experience 13:50 Promise or vibe 17:43 What could be done 25:17 Birthdays 28:05 Our dining experience at Californios 🔗 Links – Big Face coffee: Instagram www.instagram.com/bigfacebrand/?hl=en Website https://www.bigfacebrand.com/collections/coffee?srsltid=AfmBOorSU13HxmUrPUD1fpa2KEEt8CULmmWQzxc3JgYgiB8AmtdRm-dC Californios restaurant: https://www.californiossf.com/ Cat & Cloud: Instagram www.instagram.com/catcloudcoffee/ Webstore www.catandcloud.com/ Chris Baca’s Personal Blog: www.chrisbaca.com/ We are Cat & Cloud Coffee. Started by three friends trying to pursue their passions with the mission to inspire connection by creating memorable experiences, and we created this podcast to continue forming those connections inside and out of our cafes. The Cat & Cloud podcast was created as a space for us to share our experiences in the coffee industry and starting a business. Each week we sit down to talk about new challenges as business owners, how we utilize our mission and values to make decisions, and answer questions from our listening community. If you’re looking to expand your coffee knowledge, get some advice for your own small business, or just like the vibes, give us a listen! Enjoy!

Transcript

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0:00.0	Does anybody have any questions for us on the internet?
0:06.2	Does anybody have any questions for us on the internet?
0:09.6	Going live, baby.
0:10.7	We're on Instagram live right now.
0:12.2	Are you on Instagram live?
0:13.5	No chance.
0:14.2	Does Instagram have live?
0:16.2	How am I going to put my own music to Instagram live?
0:18.9	Are you on Omigal right now?
0:20.6	I've never been on, I've never been on Omigal right now? I've never been on O'Meagle. That's what you talked to just random people over the world? Yeah, I logged on, got Taylor Swift. It was chill. That's a lie. Taylor Swift was like, I have nothing better to do. I don't have anything to do. I'm going to be on Omigal. Just Omigling. I'm going to be on the East Village where I write me music, but I'm going to be on a meagle. Welcome to the podcast, everybody. In real time, it's Thursday. 9.30 in the morning. Yeah, it is. Hopefully you're having a great morning where you're at. I hope you're having a good time. Yesterday was a big day. They're all big days right now, time yesterday was a big day they're all big days right now but
0:56.9	yesterday was a great day yesterday was super super big day with our pal and go to san francisco after
1:02.4	amazing meetings with our team and eat some yummy food went to the big face coffee pop up yeah
1:07.4	in san francisco we did as it turns out of California we saw um Jimmy Butler. We didn't see Jimmy Butler. No. Jimmy was not working bar. Which we didn't expect to see Jimmy Butler. We saw Tyler. We didn't. Tyler from Big Face slash a nice. No. Lucky. I always want to say Lucky Rabbit when I hear it when I say that, but it's not true.
1:27.8	I know.
1:28.3	Yeah, what is Lucky Rabbit?
1:29.8	It's a brand of some kind, either coffee and or the tech company. I think it's like a combo thing. Yeah, isn't that black rabbit though? Yeah, no, it's black rabbit. Lucky Rabbit's a different thing. So many freaking rabbits out there. Is there, but I think their logo is a rabbit.
1:26.7	And it's definitely lucky to be there.
1:28.4	Like rabbits, foot, you know what I mean?
1:30.9	Yeah, yeah. out there is there but i think their logo is a rabbit and it's definitely lucky to be like rabbits
1:46.1	foot you know what i mean yeah yeah yeah their logo is a rabbit it's a rabbit lucky lucky's coffee
1:51.0	roasters i got the rabbit logo oh maybe that's why yeah well lucky no no no i've had subconsciously done that
1:57.6	you know what i'm saying i think you did dude i think you put it together never really thought that a rabbit's foot would be very lucky but here we are what did you
	...

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