Cultivating a Top-Notch Customer Experience by Hiring the Right Employees
The Home Service Expert Podcast
Tommy Mello
4.8 • 705 Ratings
🗓️ 9 April 2022
⏱️ 58 minutes
🧾️ Download transcript
Summary
Tommy Mello is the author of Home Service Millionaire and the founder of A1 Garage Doors, a $100 million-plus home service business with over 400 employees in 16 states. Through HomeServiceMillionaire.com and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses.
In this special episode of the Home Service Expert podcast, host and A1 Garage Doors owner Tommy Mello answers your biggest questions about sales negotiation, advertising, training & recruitment…
Transcript
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| 0:00.0 | If you look at statistics and understand significant data, |
| 0:05.8 | and you ask the right questions and you've got behavioral questions that are lined up throughout the test to see if they're lying. |
| 0:12.0 | It's amazing what you can figure out about a human being. |
| 0:15.6 | There's no right or wrong answer, which I love. |
| 0:18.4 | It just throws you into a different quadrant. |
| 0:20.3 | And it says you'd be best off |
| 0:21.6 | in this job. I think there's a role for everybody in this company, for every quadrant. It's just |
| 0:27.9 | depending on what you want to be. Some managers would never be the best techs, but they're the best |
| 0:32.7 | sales trainers we have. Welcome to the home service expert where each week, Tommy chats with world-class |
| 0:39.5 | entrepreneurs and experts in various fields, like marketing, sales, hiring, and leadership |
| 0:44.9 | to find out what's really behind their success in business. Now, your host, the Home Service |
| 0:51.6 | Millionaire, Tommy Mello. |
| 0:57.8 | We are live. |
| 0:59.4 | All righty then. |
| 1:06.2 | So, if you haven't bought my book, Home Service Millionaire, you're crazy. |
| 1:08.2 | Go to homeservicemillionaire.com. Ford. |
| 1:08.4 | podcast. |
| 1:09.9 | And I'm writing the second book, which is going to be nutty and amazing and change your guys' |
| 1:16.5 | life. |
| 1:17.7 | If you haven't got the Home Service Millionaire course, you're crazy. |
| 1:21.6 | Go to course.hors.homeservic millionaire.com. |
| 1:25.0 | And if you haven't joined our free Facebook group, |
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