And that's a cool thing in my business. I would say 95% of my employees now never worked anywhere else.

So they've all been through my training class. We all kind of communicate the same way.

In the beginning, I was just hiring anybody and everybody. If you had a fucking pulse, I was bringing

to any if you, have any experience. And now when I flipped the script and kind of said,

okay, well, no, we're only going to bring up guys from our ranks, right? Or we're going to teach these guys, we'll create sales guys,

we'll create technicians. It's made a big difference on the communication side, right?

If you don't have to teach an old dog new tricks, hey, this guy only knows the tricks that you

taught him. And I think that's been a big difference. So I know you do that same thing. you've had to do a lot of the training in-house where you can level on the guys and they can know exactly what you want them to say at any time.

Welcome to the Home Service Expert, where each week Tommy chats with world-class entrepreneurs

and experts in various fields, like marketing, sales, hiring, and leadership, to find out what's

really behind their success in business.

Now, your host, The Home Service Millionaire, Tommy Mello.

Welcome back to the Home Service expert.

I've got Victor Ranker here.

This dude is changing the game.

You guys probably know who he is.

There's very few people that are coming

into an industry and doing what Victor's been able to do. Got to meet him in person here at this

last event for Joe Crissara. He's an expert in HVAC entrepreneurship marketing, recruiting.

He's based out of Orange County, absolute airflow. He's the president from 2018 to present, and he's also the CEO of Service Hero Academy.

Victor Rinker is the owner of absolute airfield,

plumbing, heating, and air conditioning based out of California.

...