meta_pixel
Tapesearch Logo
Log in
Boss Files with Poppy Harlow

Delta CEO: Navigating the Coronavirus Crisis

Boss Files with Poppy Harlow

CNN

Business, Entrepreneurship

4.6538 Ratings

🗓️ 13 July 2020

⏱️ 55 minutes

🧾️ Download transcript

Summary

As the coronavirus pandemic ravages the airline industry, Delta CEO Ed Bastian says he is leading the company through a defining moment. He opens up about how Delta is navigating the crisis, mandating masks on all flights and blocking middle seats. He also pledges as CEO to stand against racism and is committed to promoting more African-American executives throughout the company. Produced by Haley Draznin, CNN. To learn more about how CNN protects listener privacy, visit cnn.com/privacy Learn more about your ad choices. Visit podcastchoices.com/adchoices

Transcript

Click on a timestamp to play from that location

0:00.0

Are you thinking of flying, deciding if you should bring your family on a plane?

0:06.1

Just how safe is it to fly right now in the middle of the coronavirus pandemic?

0:11.1

I'm Poppy Harlow, and in a special episode of CNN's boss files, Delta Airlines CEO Ed Bastian

0:17.3

joins me to talk about the state of the airline industry.

0:22.1

In a remarkably candid conversation, he calls for a federal mask mandate on all commercial planes. He tells me why

0:28.8

he refuses to sell middle seats, even though most of his competitors are, and Delta is losing

0:34.7

$30 million a day. And on race and diversity, he tells me there is so much more he needs to do to help advance black employees at Delta.

0:45.7

Here's our exclusive interview.

0:51.9

Ed Bastian, thank you so much for being here.

0:55.0

Happy to be with you, Poppy.

0:56.0

All right, so, I mean, so much has changed in just two weeks.

1:01.0

Give us an overview right now.

1:03.0

What is the state of the airline industry today?

1:06.0

Well, we just finished the July 4th holiday, and we had a pretty nice demand pickup for the 4th of July.

1:13.6

Delta, we've been pretty conservative and cautious about the capacity we've added since the April lows.

1:19.6

Today we're flying a schedule that's about down 30% or excuse me, it's 30% of what it ought to be at this time of year. But that's about twice

1:28.8

where we were just a few months ago. So demands picking up, but in the post-July 4th period,

1:35.4

there's no question that the spread of the virus, as well as all the quarantine measures

1:40.1

that have gone into place, has started to pull back the demand expectations. So I'd say we're in

1:47.8

kind of a cautious pause right now in terms of any additional growth. You, in fact, sent a memo,

1:54.5

I believe, today or yesterday to employees that said you're basically not going to add more flights right now.

2:01.5

That's how much things have changed?

...

Please login to see the full transcript.

Disclaimer: The podcast and artwork embedded on this page are from CNN, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of CNN and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.

Copyright © Tapesearch 2026.