Welcome to the Waste No Day podcast, a podcast specifically for and about the home services industry as it relates to plumbing, heating,

air conditioning, and electrical. More than a podcast, Waste No Day is a credo, a determination,

a mindset. It is a never-ending discipline. It is a refuse to lose pursuit. It is a wake-up call

every morning to waste no day. Now here's your host,

Brian Burton and Nate Minnick.

Hey, welcome to another episode of the Waste No Day podcast. I'm your host, Nate.

I'm your co-host, Brian.

It's good to be with you on a new week and a new Monday morning dropping this episode with a new topic.

This time we're focusing on cutting the confusion out of your communication.

Now, communication is one of those key elements of basically life, but

especially the service professional industry where you are constantly in need of talking to a

client, talking with other technicians, talking with tech support, whatever it is, and there's

plenty of room for air. So we're really excited to dive into this topic. We're going to have

a special guest on Part 2, Mike Vavrick, who is our call center manager and has plenty of

expertise in the subject at hand. Before we do all that, we want to jump in here with a quote,

so let's throw it over to Brian. Communication, the human connection, is the key to personal and career success.

Paul J. Meyer.

I think many of you can echo the sentiment of that quote.

So often, the ability to talk, talk well, say the right things, know when to say it, know how to say it,

has great trajectory changes upon your career, upon your life, upon your relationships.

And so communication is so critical, and that's why we really wanted to jump in this topic today.

Specifically, we're going to be focusing on cutting the

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