An entitled customer, notorious for screaming at my coworkers, decided to call in on our busiest day

and freak out on me over something that he needed done right away. But after dealing with this

for so many times, today I finally snapped as I screamed at this guy and put him in his place in a way

that I'm sure he will never forget. Here's what happened. Okay, so my job consists of office work,

handling offers, orders, and shipments. We have so my job consists of office work, handling offers,

orders, and shipments. We have a customer in his late 60s who's infamous for his behavior.

He loves to yell, insult, and treat our workers like garbage. And my boss already told me that

if he yells, I can just hang up the phone. Nobody ever wants to talk to this guy. The last time

we sent a technician to his company, he yelled at the technician and parked a forklift behind his company car preventing him from leaving. And this is all because our technician couldn't finish the work and had to return the next day. In fact, his behavior has caused many of our technicians to literally refuse going to his company. Usually, I can handle the guy pretty well,

and he sometimes raises his voice at me, but today was the breaking point. His way of calling is

usually yelling, and then hanging up the phone after you try to talk with him. Now, I'm completely

alone in my department because everybody's sick. It's the end of the year, meaning that there's a

ton of work to do, so I'm already quite stressed out. The guy sent me an email yesterday because one of his orders was incomplete. I don't have the time to check it out, and I was planning on doing it that day in the afternoon. Well, he calls me and immediately yells at me, saying that I'm incompetent and that I can't do my job. And he also insulted me, as well as calling me lazy and generally just

being disrespectful. I answered politely that I'm sorry, but we have a huge workload, and we are

trying to do everything as quickly as possible. But when I was about to tell him that I was going to

check on his problem, he starts yelling on the phone to the point where I almost had to remove my headset,

and it was at this moment that

I absolutely lost it. I told him that he's not the only customer in this company, and that I demand he talks to me in a respectful way without yelling. Well, he keeps yelling, and I yelled back, calling him rude and obnoxious, and then I hung up the phone. I stood up and I went for a short walk around the office and I went to my boss and I told him what had happened. For a moment,

I felt all sorts of

emotions. First, I was angry and then sad, because nobody deserves to be handled like this at work,

but afterwards I felt relieved. My boss told me that I did well and that this customer is about

to go on the blacklist because he does this to

...