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An Arm and a Leg

Credit Card, Please

An Arm and a Leg

An Arm and a Leg

Documentary, Health & Fitness, Medicine, Society & Culture

4.81.1K Ratings

🗓️ 15 June 2023

⏱️ 22 minutes

🧾️ Download transcript

Summary

A listener’s doctor wanted her credit card info up front — before her appointment. She wondered: Do I need to give it to them? We did too.

Transcript

Click on a timestamp to play from that location

0:00.0

Hey there, a listener named Lynn got in touch after she signed up for a dermatology appointment.

0:05.2

When we talked, the story came rushing out.

0:07.7

I don't go to doctors at all, but I'm getting old and getting so many marks on my body.

0:11.3

I've lived near Arizona for 47 years, so I'd better go to skin check.

0:14.7

Yeah, she was a new patient, so there were forms.

0:17.5

And one of the forms says, oh yeah, we're going to need you to put a credit card on fire with us.

0:22.6

Lynn reads it to me.

0:23.6

Well, it says, committed to providing you with exceptional patient care,

0:26.9

we endeavor to make our billing process as simple as efficient,

0:30.4

yabbida, yabbida.

0:31.9

Yeah, it says, well, run your insurance and whatever they say is your responsibility.

0:36.2

We'll just charge it to your card.

0:38.0

Easy peasy.

0:39.1

We'll never even send you a bill.

0:40.8

Your insurance company will send you a note about how the claim got resolved,

0:44.1

and you know, how much we've charged you.

0:46.2

If you think there's a problem, uh, call your insurance company.

0:49.3

I said, I'm not giving you this.

0:50.9

I don't want anything run through my card that I haven't checked out.

0:55.1

Yeah, I mean, Lynn listens to this show.

0:57.8

She had at least a couple of months before her appointment to figure out what to do,

1:01.3

note to self, dermatologist, get booked up in advance,

...

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