Creating A 5-Star Experience ft. Eric Allen & Brendan Rice
The Michael Caz Podcast
Michael Cazayoux
4.8 • 1.8K Ratings
🗓️ 4 May 2020
⏱️ 83 minutes
🧾️ Download transcript
Summary
This one is for all you gym owners, business owners, and entrepreneurs out there.
This week we have Wodify’s Chief Operating Officer (COO) & Chief Marketing Officer (CMO), Eric Allen and Brendan Rice joining the show.
These guys have probably talked to more gym owners than anyone else on the planet. They’ve gone from being laughed out of rooms, to changing the entire CrossFit industry. Whether it comes to operating a successful gym, or even building a kick-ass working culture, these guys have some stories to tell.
In this episode we go over the value of buying back your time so that you can focus on whats important for your business, creating a 5-star experience for clients and customers, marketing tips, and when you should vs. when you shouldn’t listen to your customers.
Topics:
03:20 - “How we started…”
15:30 - Marketing tactics
24:00 - Feedback loops
42:00 - Culture is king
53:00 - Importance of core values
62:30 - Working towards the same vision
74:00 - Killing a project
Links:
Wodify - Premier gym management platform
Calendly - Schedule meetings without back-and-forth emails
Reviews:
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Transcript
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| 0:00.0 | I'm trying to get harder and tougher mentally and physically every day. |
| 0:04.0 | You're either the growth mindset or you're the fixed mindset. |
| 0:07.0 | If you're trying to be the best, you need to look at who the best is and see what they do. |
| 0:11.0 | Relentless pursuit of progress. |
| 0:14.0 | There's a difference between the best and the rest. |
| 0:17.0 | Welcome to the Brute Strength Podcast. |
| 0:22.0 | Champions are built in the morning first. |
| 0:24.2 | Where we interview scientists, world champions, |
| 0:26.6 | doctors and experts, |
| 0:28.0 | in just about every area of health and fitness. |
| 0:30.4 | What do you care enough about? |
| 0:32.1 | What are you fascinated enough about to go so deep and learn so much that you'll know more about it than anyone else? |
| 0:39.0 | And now here's your host, Michael Kasyu and you're listening to the Brut Strength Podcast. |
| 1:07.0 | Today I've got a couple of the top dogs from the company Watify on the show. |
| 1:11.4 | I have Eric Allen and Brendan Rice who are the chief operating |
| 1:15.4 | and chief marketing officers respectively. And the reason that I reached out to |
| 1:20.4 | these guys and had them on the show is because I understood that they have |
| 1:26.2 | probably talked to more gym owners than anyone on the planet because they're trying to understand what gym owners, the problems and challenges |
| 1:35.6 | that gym owners are facing so that they can build technology solutions to make their lives better. |
| 1:41.4 | And I thought they just would have a ton of wisdom to share and they did not |
| 1:45.3 | disappoint. We talk about how they changed the entire crossfit industry and were literally |
| 1:51.9 | laughed out of the room in the beginning when they were trying to put televisions in Crossvid gems. |
... |
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