Hello, everybody. Welcome to the Radical Cander Podcast. I'm Kim Scott, co-founder of Radical Cander, and also Just Work.

And I'm Jason Roseoff, CEO and co-founder of Radical Cander. And I'm Amy Sandler, your host for the

Radical Cander podcast. Our next several episodes are going to be

explorations of the nuts and bolts details about each step of the get shit done wheel. First stop

is listening. In the first episode of season three, we discussed the differences between quiet and loud

listening. And we'll go ahead and put that

link in the show notes. You can check it out if you're interested in learning what kind of listener

you are and how you can best leverage that. Today, we're going to be talking about how to create a

culture of listening, because if you can get your team members to listen to each other, they're going to

fix things that you as the boss didn't even know were broken. There's three key steps to

creating a culture of listening. First, create a simple system that employees can use to generate

ideas and voice complaints.

Second, make sure that at least some of the issues raised are quickly addressed.

And then third, regularly offer explanations as to why the other issues aren't being addressed.

Kim, you shared in the book about an ideas team that you had created at Google.

And I loved reading that because I am someone who has a lot of ideas.

And I've also been at an organization where I shared lots of those ideas. And then they were never acted upon.

And the net result was after a you know, a couple years of sharing

ideas and not having them act upon, I felt really disengaged. And so it was really validating

for me to read that in your book. And in fact, a recent study from Salesforce shared that

employees who feel their voice is heard are 4.6 times more likely to feel empowered

and perform their best work. Let us know, Kim, how did you come up with the ideas team idea?

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