Coming soon: your stories on facility fees

An Arm and a Leg

Society & Culture, Medicine, Health, Health & Fitness, Documentary

4.8 • 1.1K Ratings

🗓️ 3 July 2024

⏱️ 2 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

For months now, you’ve been sharing stories with us about facility fees, those sneaky fees that keep showing up on your medical bills.

Facility fees are kind of like a cover charge for visiting a health care facility, usually one owned by a hospital. And many of you have been blindsided by them.

Some of you have been going to the same place for years, only to one day get a brand new charge, seemingly out of nowhere. Many of you only found out about a facility fee after the fact, while some of you managed to avoid one by going somewhere else. Pretty much all of you were vexed, confused, and wanted answers.

Next week, we’ll start unpacking these stories, starting with one that’s particularly epic.

Stay tuned!

In the meantime, got a story or tip you want to share? Send your stories and questions. Or call 724 ARM-N-LEG.

And of course we’d love for you to support this show.

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Transcript

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0:00.0	Hey there. A few weeks ago, we asked you if you had had any experiences with these sneaky fees
0:06.4	that seem to keep coming up on more and more medical bills. They're often called facility
0:11.4	fees.
0:12.6	And we heard from a bunch of you.
0:15.7	I noticed this fee came out of nowhere.
0:19.1	Suddenly there's this whole big extra charge.
0:21.4	There's this Scrooge McDuck back there going,
0:24.4	Oh, oh, oh, when the facility fee is twice the office visit fee.
0:28.6	It's such a slap in the face.
0:31.0	You told us about new fees from places that you'd been going to for years.
0:35.0	Then all of a sudden you're getting this ridiculous bill and you're like,
0:38.0	Where did this number come from? Oh, it made me so mad, so mad.
0:42.0	These were places that didn't seem all that different from before or use any special equipment.
0:47.5	It is a regular doctor's office room.
0:49.8	Just met the doctor and left.
0:51.3	I mean it's a 10 minute appointment for a prescription.
0:54.1	You had questions like what is this fee even for and how do they decide what it's going to be?
1:00.0	I know what things cost I was like what the far-fah that is crazy I don't understand any of it
1:06.2	doctors come up with charges it's just like out of the air like is that what I owe okay you went
1:11.5	digging for answers the first thought that went
1:14.9	through my head was I'm gonna fight this because this is absolutely
1:17.4	ridiculous. What they wound up saying was well they have the right to do it
	...

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