Chris Voss - Why you should NEVER cut your prices!

Waste No Day: A Home Services Motivational Podcast

Brian Burton & Nate Minnich

Entrepreneurship, Business, Business:entrepreneurship

5.0 • 547 Ratings

🗓️ 13 May 2024

⏱️ 77 minutes

🔗️ Recording | iTunes | RSS

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Summary

Want to double your ticket average without being pushy? Get access to real-time sales training, scripts, and role-play coaching inside the Blue Collar Closer community — join today before the next live Q&A drops: https://wastenoday.pro/BCC Chris Voss returns to talk about more principles from his book, "Never Split the Difference", and how they can be used in the home services. Find the Waste No Day! Facebook group here: Waste No Day! | Facebook

Transcript

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0:00.0	Instead of, have you got a few minutes to talk, I call people on the phone and I say it's now bad time to talk.
0:11.0	Or I will frequently send that in a text.
0:16.0	And there are a number of very predictable, yes-oriented questions that can be immediately shifted to no-oriented questions.
0:25.0	Do you agree becomes through a disagree?
0:28.2	Is this a good idea becomes, is this a ridiculous idea?
0:36.4	Welcome to the Waste No Day podcast, a podcast specifically for and about the home services industry as it relates to plumbing, heating, air conditioning, and electrical.
0:48.6	More than a podcast, Waste No Day is a credo, a determination, a mindset.
0:54.1	It is a never-ending discipline.
0:56.2	It is a refuse to lose pursuit.
0:58.6	It is a wake-up call every morning to waste no day.
1:02.5	Now here's your host, Ryan Burton, a neat minute.
1:16.2	Hey, welcome to another episode of the Waste No Day podcast, your host, Nate and Brian,
1:21.0	hanging out with you again, and man, do we have a good show for you today.
1:29.5	One of our most popular guests in all of Waste No Day history is returning today to join us on the show. That's right. Chris Voss,
1:36.9	Mr. FBI hostage negotiator himself and CEO of the Black Swan Group is back on the dub ND.
1:43.2	And man, we are here for it. So stay tuned. You're not going to want to miss this one, but just to keep you on your seat's edge for a little bit longer, Brian and I are going to talk a little bit ourselves. You can just hit the fast forward button about five or ten minutes here and get straight to Chris. But in case you're interested in hearing what we have to say, Brian, where are we starting with our quote?
1:58.4	90% of selling is conviction.
2:02.4	10% is persuasion.
2:05.8	Shiv Kira.
2:09.4	Conviction versus persuasion.
2:11.8	Okay, conviction.
2:13.6	Let's define that.
	...

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