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Can better culture improve the results of an NHS Trust?

Eat Sleep Work Repeat

Bruce Daisley

Workplace Culture, Social Sciences, Management, Work, Culture, Business, Science

4.7991 Ratings

🗓️ 29 January 2024

⏱️ 57 minutes

🧾️ Download transcript


I was flattered to be invited to visit the NHS trust of Barking, Havering and Redbridge last year. I spent an afternoon meeting the team and seeing the place in action.

It was an inspiring question that CEO Matthew Trainer was asking: 'can we improve the results by making it a better culture?'

What does that look like? And how is going for them?

Matthew Trainer's CEO note at the end of 2023

Video: Inside the Trust

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Registered reference number 900846. Here's a question.


A'n't you can.


Here's a question.


Can you fix the performance of an organization by changing the culture?


Can you take that sort of culture first lead, fixing the culture first and then trying to see if everything else will ripple from it?


And how about if this's the added complication,


that you don't have a lot of resources to do other things aside from that.


So that's the discussion today.


We're going inside an NHS hospital.


In a sector that's already beset with resource shortages a government


that's refusing to settle a long-running pay dispute we're going to try and get our head around


that culture first idea last year I was really flattered to go and do a


talk at Barking, Havering and Redbridge University Hospitals Trust. It's an NHS trust and it's fair to say that the


trust has had its share of problems in the past, high turnover at the top, is a


reflection of the fact that the institution had challenges, it had a succession of interim


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