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Registered reference number 900846. Here's a question.

A'n't you can.

Here's a question.

Can you fix the performance of an organization by changing the culture?

Can you take that sort of culture first lead, fixing the culture first and then trying to see if everything else will ripple from it?

And how about if this's the added complication,

that you don't have a lot of resources to do other things aside from that.

So that's the discussion today.

We're going inside an NHS hospital.

In a sector that's already beset with resource shortages a government

that's refusing to settle a long-running pay dispute we're going to try and get our head around

that culture first idea last year I was really flattered to go and do a

talk at Barking, Havering and Redbridge University Hospitals Trust. It's an NHS trust and it's fair to say that the

trust has had its share of problems in the past, high turnover at the top, is a

reflection of the fact that the institution had challenges, it had a succession of interim

...