So it is phenomenal customer service that we're after.

It's about going home and feeling good about the job that you did.

And so when you get curious about what's going inside the customer's home,

and you provide options based on that curiosity, and you simply get them to yes or no. Do I say anything about selling? Nope. I simply said, get curious, provide options, and get to yes or no. Don't assume what the customer wants. Because even though you are a customer, you are not your customer. Just give them all the options. Let them decide which one they want.

Give them to yes or no, and that's it.

That's your job.

That's what a good job looks like.

Welcome to the Waste No Day podcast, a podcast specifically for and about the home services industry as it relates to plumbing, heating, air conditioning, and electrical.

More than a podcast, Waste No Day is a credo, a determination, a mindset.

It is a never-ending discipline.

It is a refuse to lose pursuit.

It is a wake-up call every morning to waste no day.

Now here's your host, Brian Burton and Nate Minnick.

Hey, welcome to another episode of the Waste No Day podcast, your host, Nate and Brian,

hanging out with you again and looking forward to a great show today, talking about some sales and specifically sales over the phone with Mr. Brigham Dickinson. That's right. The president of Power Selling Pros is joining us, and we're going to have a great conversation about memberships and selling over the phone and selling in the house as well, and we're looking forward to doing that today. Before we do, though,

it's time to spend a little time breaking down some ideas for yourselves, and we're going to

start off with a quote from Brian. While you were wondering if you should act, the world has already

changed. Frederick Nietzsche. Okay. All right.

Going with the deep philosophers

to start us off on a Monday.

Yeah.

Not too deep of a philosophy,

...