Brazil Customer Success SaaS hits $25k MRR, $3m Valuation

SaaS Interviews with CEOs, Startups, Founders

Nathan Latka

Ceo, Entrepreneurs, Founders, Software, Business, Entrepreneurship, Saas, Startups

4.6 • 683 Ratings

🗓️ 30 June 2021

⏱️ 15 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Leonardo is an expert in customer relationship management who worked in small and large companies through his career. In 2017, decided to change the side and invite some friends to build CustomerX, a SMB Brazilian Customer Success Management Platform.

Transcript

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0:00.0	We are working now on expansion revenue.
0:03.3	This month we got 10% of our revenue on expansion.
0:10.1	And we are starting working on this right now.
0:16.3	You are listening to conversations with Nathan Latka,
0:19.8	where I sit down and interview the top SaaS founders, like Eric Wan from Zoom.
0:25.5	If you'd like to subscribe, go to gitlatka.com.
0:29.6	We've published thousands of these interviews, and if you want to sort through them quickly by revenue or churn, cack, valuation, or other metrics, the easiest way to do that is to go to
0:39.3	gitlatka.com and use our filtering tool. It's like a big Excel sheet for all these podcast
0:44.1	interviews. Check it out right now at gitlatka.com. Hello, everyone. My guest today is
0:51.7	Leo Leonardo SuperT. He's an expert in customer relationship
0:54.6	management who worked in small and large companies through his career. In 2017, he decided to change
0:59.6	this side and invite some friends to build Customer X, an S&B Brazilian customer success
1:04.6	management platform. Leonardo, are you ready to take us to the top? Yes, let's go.
1:10.4	All right. So you're based in Brazil.
1:12.0	You're building a customer success tool.
1:14.0	Help me understand, what are you selling?
1:15.4	Is it pure SaaS?
1:17.2	Yes, is a SaaS.
1:19.4	Our software is a platform that helps companies to understand their customers.
1:33.3	So we have a lot of integrations with CRMs, with support technologies and software and ERPs and stuff.
1:39.3	And then...
1:40.3	When did you company?
	...

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