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The ONE Thing

Brand Building 101: Content Strategy, Storytelling, Positioning and More with Donald Miller

The ONE Thing

NOVA Media

Business, Careers, Entrepreneurship

4.81.1K Ratings

🗓️ 11 May 2026

⏱️ 33 minutes

🧾️ Download transcript

Summary

Entrepreneurs know they need to create content, build trust, and stay visible. The hard part is knowing what to say, how often to say it, and how to make sure your message actually leads people toward your business. In this episode, Jay Papasan sits down with Donald Miller, author of StoryBrand, for a practical masterclass on brand building for entrepreneurs. Donald breaks down how to use content to create curiosity, build familiarity, and guide customers toward commitment. He also explains why the strongest brands are built around a specific problem, a clear promise, and a founder or leader who knows how to show up with both empathy and competence. From personal brand strategy to storytelling, positioning, social proof, and video content, this conversation gives business owners a clearer path for becoming known, trusted, and chosen. Challenge of the Week: Own a specific problem. Identify the negative, painful, or annoying thing you want people to call you for, then start saying it clearly. The more specific the problem, the easier it is for customers to understand why they need you. *** To learn more, and for the complete show notes, visit: the1thing.com/pods. We talk about: [00:00] Your Brand Is Holding You Back [04:01] Avoid the Biggest Mistake Entrepreneurs Make [11:41] Share the Right Stories to Stay Top of Mind [17:22] Build Trust Before You Ask for the Sale [21:49] Use Proof to Make People Feel Like They Know You [28:45] Own the Problem You Want to Solve Links & Tools from This Episode: Donald’s Book, Building a StoryBrand 2.0 Donald Miller’s Website Free Resources Produced by NOVA

Transcript

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0:00.0

In my work with founders and entrepreneurs, one of the things that's kind of a double-edged sword

0:04.2

is they know they have to build their brand. They have to go out and be very vulnerable

0:08.8

and promote their business on social media, through emails, you name it. And here's the thing.

0:14.1

You're probably doing that too. You're working hard. You're being uncomfortable. But chances

0:18.8

are you're doing it wrong. Think about the last really

0:22.0

bad date you went on. It might have been a long time ago or it might have been last weekend,

0:26.5

where the date only talked about themselves. And that is the worst possible experience. Yet that's

0:32.0

the mistake most entrepreneurs make. They make themselves the hero of the story instead of their

0:37.2

client. That's why we brought in Don Miller. He's a thought make themselves the hero of the story instead of their client. That's why we brought

0:38.7

in Don Miller. He's a thought leader in the world of marketing, and he has such a simple process

0:44.0

for us to digest. His book's story brand is on my favorite shelf. I have read it multiple times. I teach

0:50.8

it to my clients. It is a simple formula for identifying what it is that your clients need to hear from you

0:57.5

and how you position them as the hero and you as their guide.

1:01.4

So please enjoy this episode with one of the people I look up to the most in this industry,

1:05.9

Donald Miller, author of StoryBrand.

1:23.7

I'm Jay Pappazan, and this is the One Thing, your weekly guide to the simple steps that lead to extraordinary results.

1:44.9

Don, welcome to the show. Good to be here, Jay. Yeah, I'm excited. I'm knowing you for a long time and admired you from afar and learned a lot from you. Today, so many of our listeners are business owners. Yeah. And more than ever, when we think about brand, we also have to think about our personal brand.

1:55.1

And first off, like, when you talk brand, how do we address personal brand of the founder or the business owner with the brand?

1:56.1

How do you think about that? You know, it's interesting.

1:57.2

I live in Nashville and Dave Ramsey's headquartered there, so occasionally I get to bump into him.

2:03.6

And I asked him that question once. Do you regret tying Ramsey solutions and all things, Ramsey, to your personality?

2:12.2

You know, he's transitioning, getting older, those sorts of things, although he'll never quit. He loves the job.

...

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