Why is it important to follow up with customers who have purchased your products on Amazon?

What kind of things can and can't you say when messaging your customers?

What's a subject line that got one seller a 40% open rate on his emails?

Find out this and more on today's episode. Hello everybody and welcome to the serious sellers podcast by Helium 10.

I'm your host, Bradley Sutton, and this is the show that is a completely unscripted

and unrehearsed, organic conversation about serious strategies for serious sellers

of any level in the e-commerce world. I've got a co-employee with me today. Barkas Patty is

calling in remote here. Barkas, how's it going? It's great, man. Thanks for, uh, thanks for having me on.

Now, this is your first time.

I remember you were out here at the office last week.

I wanted to record the episode, but we had some hardware failure.

So we got this cool new piece of equipment here.

And now I can hear you.

I can't see you, but I think everybody else can if we have this YouTube recorded here.

So anyways, I wanted to reach out to you

because you are our resident expert, our product manager for our follow-up tool. And I, you know,

this is not going to be, don't worry, guys. It's not going to be some kind of helium 10 sales pitch

or anything. But what happened here, you know, at helium 10 is I was kind of like the go-to guy for almost any tool that we had. And I was doing okay. You know, for a lot of our tools, you know, anybody had any kind of use case or, you know, people in the Facebook groups, people here internally, they had an issue with Cerebro. They wanted to know how to use it. I was like, hey, this is a great way to use Cerebro. But one thing that I never really used before I was

working here at Helium 10 as a consulting because it just wasn't in my tool shed was using

automated email. So, you know, I made a couple of the emails for or the couple of the videos for follow

up once we launched a tool. But honestly, I am no expert on this subject at all. You are,

you are brought on as an expert on this and you know more about our tool. And now, you know,

...