Blending the Technical and Sales Together with Tyler Zimmerman of One Hour Heating and Air Conditioning

Waste No Day: A Home Services Motivational Podcast

Brian Burton & Nate Minnich

Entrepreneurship, Business:entrepreneurship, Business

5.0 • 548 Ratings

🗓️ 9 May 2022

⏱️ 87 minutes

🔗️ Recording | iTunes | RSS

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Summary

In today’s show, we are putting Tyler Zimmerman in your passenger seat to discuss blending the technical mindset with the sale acumen. The trades tend to be divided into two mindsets with one half being the “technical wizards” and the other half being the “sales gurus.” Does it have to be that way with such extremes? Tyler Zimmerman doesn’t think so. In this episode he explores the two sides and how to pull all parties towards the center with a nice even blend of knowing what you’re doing and knowing how to talk about it. Tyler has been in the trades for over a decade before which he gained significant mechanical aptitude in the automobile world. As a master mechanic Tyler found the switch to HVAC fairly simple, but also began honing his skills with sales training to become the most well-rounded version of a residential technician. Now serving as the service manager of a team of techs for One Hour Heating and Air Conditioning, Lancaster, PA; Tyler works with both mindsets to improve weaknesses and create a strong middle-ground. Listen on this episode as Tyler shares tips to meet in the middle and even a role play demonstrating the importance of both sales and technical know-how.

Transcript

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0:00.0	I think the biggest struggle with analogy sometimes is you are required to have a very good understanding of what you're trying to build an analogy of.
0:09.0	If you don't have a good understanding of it, I mean it's kind of like if someone says, can you explain in layman's terms what quantum mechanics means to me?
0:16.0	Well, if you don't have a good understanding of quantum mechanics, you can't. So that is one thing.
0:22.6	You have to have that good technical knowledge to be able to present it in a way that the average person could understand.
0:28.6	Because if you don't, if you don't understand it yourself, how are you going to get someone else to understand it?
0:33.6	Welcome to the Waste No Day podcast, a podcast specifically for and about the home services industry as it relates to plumbing, heating, air conditioning, and electrical.
0:48.9	More than a podcast, Waste No Day is a credo, a determination, a mindset.
0:54.5	It is a never-ending discipline. It is a never-ending discipline.
0:56.6	It is a refuse to lose pursuit.
0:59.1	It is a wake-up call every morning to waste no day.
1:03.1	Now here's your host, Brian Burton and Nate Minnick.
1:17.3	Hey, welcome to another episode of the Waste No Day podcast.
1:21.0	Your host, Nate and Brian are hanging out with you, and we are excited to bring another episode to you.
1:21.9	This week, we're focusing on the blend, bringing our mixers to the table.
1:26.2	We're going to be focusing on bringing the technical
1:28.4	side and the communication side together into one harmonious moment.
1:34.0	It is kind of funny that this is this episode one week after living a life of balance
1:41.1	versus imbalance with one and only Mr. Ed Stobb
1:45.1	because this really is about balance
1:48.4	balancing that technical
1:50.9	and the communication piece.
1:53.8	Search your heart, Luke.
	...

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