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The Tom Ferry Podcast Experience

Beyond Champagne & Balloons: Why Stellar Client Experiences are the Future of Real Estate

The Tom Ferry Podcast Experience

Tom Ferry

Education, Business, Self-improvement

4.71.1K Ratings

🗓️ 23 June 2021

⏱️ 65 minutes

🧾️ Download transcript

Summary

[Minor technical difficulties caused Tom’s audio to be not quite  up to our usual standard, but the content of this episode is so strong  we didn’t want to prevent you from hearing it.  Please excuse the inconvenience.]   “What other ways can we show gratitude?” It’s this question that led Matt Farnham to become one of the top real estate teams in Las Vegas.In an era when consumers are demanding better real estate services, Team Farnham specializes in providing “wow” experiences for their clients throughout every step of the transaction. And as a result, they’re on track to help more than 150 families buy and sell real estate in 2021.Matt joins me on today’s Tom Ferry Podcast Experience to provide the backstory behind his unique approach, the “nuts and bolts” of how they pull it off, and everything they’ve done to truly differentiate themselves in the Las Vegas real estate market. Unless you’re already providing the absolute ultimate in personalized service, this is one episode you cannot miss – because I strongly believe Matt and his team are setting the standard for the future of our industry.

Transcript

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0:00.0

So here's the thing, entrepreneurs, leaders, salespeople.

0:05.8

We all want to create consistent, repeatable, and scalable ways to grow our business and

0:10.0

our income.

0:11.0

And we want to do it better, faster, and more seamlessly.

0:14.1

Why?

0:15.1

So we can actually enjoy our lives, take vacations, and spend the quality time that we want

0:18.9

with the people that we love.

0:20.6

How do we do all this without spending a fortune or running ourselves ragged?

0:24.8

That's the big question, and this show is dedicated to the answer.

0:31.0

And I'm looking back to the show.

0:33.5

This morning, I was crevicing to my interview with Thunder Baker and John Rollin' on really

0:39.7

the power of giftology in preparation for the guy I'm going to introduce you today.

0:44.7

Because I could have just as easily had Matt on that same show, but it probably would

0:48.6

have just been overpowering, and I thought, I want to do this separately.

0:51.6

I really want you to hear from this guy.

0:54.2

So before I bring him on to the show, or formally introduce him, Matt called him Team

0:58.2

Farnham Real Estate and lost Vegas ladies and gentlemen.

1:02.6

Talk about a market of distraction, and he's going to talk about how he is penetrating

1:06.9

through that distraction, and really connecting with customers in a super deep way, and you're

1:12.0

going to be able to do the same.

1:13.6

So heads up, Coaching Member of Orange for the last five years, 17 years in the business.

1:18.5

Today, with a team of three agents and three client care team members, very important

...

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